# Billing Cancel Plan

**URL:** <https://community.glideapps.com/t/billing-cancel-plan/46436>\
**Category:** Report a Bug\
**Created:** [August 10, 2022, 10:27pm UTC](https://community.glideapps.com/t/billing-cancel-plan/46436 "2022-08-10T22:27:46Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mbnownet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mbnownet/32/37355_2.png) [@mbnownet](https://community.glideapps.com/u/mbnownet)\
**Post date:** [August 10, 2022, 10:27pm UTC](https://community.glideapps.com/t/billing-cancel-plan/46436/1 "2022-08-10T22:27:46Z")

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**Describe the bug:**  
“Cancel Plan” does nothing when on a non-profit plan.

**Expected Behaviour:**  
I’m very grateful to have been approved for non-profit billing. Despite the lower cost, fundraising is falling short & I need to pause Pro & Starter development features until cashflow balances out.

**How to replicate:**  
[Need to have a Non-profit plan]; Click the white Cancel Plan button under the Billing section. I then selected “Upgrading a different app” (as I do have multiple beta versions of the same app to be extra sure I don’t lose data or progress if I make a mistake). Then click the red Cancel Plan button. Refresh the page to be sure. I mean, I’d hate to go through the non-profit onboarding process again, but there should be an automated way to pause the plan & revert to “Free” as there is for accounts that are under other paid plans?

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [August 11, 2022, 12:58am UTC](https://community.glideapps.com/t/billing-cancel-plan/46436/2 "2022-08-11T00:58:10Z")

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I think you can ask @kyleheney to help with this.

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**Author:** ![kyleheney](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/kyleheney/32/41173_2.png) [@kyleheney](https://community.glideapps.com/u/kyleheney)\
**Post date:** [August 11, 2022, 1:28am UTC](https://community.glideapps.com/t/billing-cancel-plan/46436/3 "2022-08-11T01:28:39Z")

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I think it’s best to contact Support directly on this. I’m guessing that since the Non-profit plan needs to be manually approved as a special price-point, it can’t be as easily deactivated as a regular plan and requires some manual process as well.

Here’s the link to the Support form: [Form](https://share.hsforms.com/16jL7NgZYSsW9DinHwTIqZAbvbdc)

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**Author:** ![mbnownet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mbnownet/32/37355_2.png) [@mbnownet](https://community.glideapps.com/u/mbnownet)\
**Post date:** [June 29, 2023, 8:36pm UTC](https://community.glideapps.com/t/billing-cancel-plan/46436/4 "2023-06-29T20:36:20Z")

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(Update: Sadly with the updated terms requiring government documentation, looks like I won’t be able to reapply any time soon. The challenges of starting a nonprofit. :-/ )