# Billing and paid account

**URL:** <https://community.glideapps.com/t/billing-and-paid-account/85361>\
**Category:** Ask for Help\
**Tags:** glide-escalated\
**Created:** [November 13, 2025, 5:24pm UTC](https://community.glideapps.com/t/billing-and-paid-account/85361 "2025-11-13T17:24:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![c1bobcc](https://avatars.discourse-cdn.com/v4/letter/c/58f4c7/32.png) [@c1bobcc](https://community.glideapps.com/u/c1bobcc)\
**Post date:** [November 13, 2025, 5:24pm UTC](https://community.glideapps.com/t/billing-and-paid-account/85361/1 "2025-11-13T17:24:29Z")

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I need immediate help. My account is currently locked due to a message saying that my team has an “unpaid invoice,” but I do NOT owe anything.

I paid for the Maker Plan on November 13, 2025, and the $60.00 charge successfully went through.  
Here is my receipt information:

Receipt number: 2246-4276

Invoice number:

Amount Paid:

Payment Method:

Billing Period: Nov 13 – Dec 13, 2025

When I log into Glide, I still get the error popup saying:  
“Your team has an unpaid invoice. Once paid, access to your account will be restored.”

But in my Billing section, there are no unpaid invoices at all.

Because of this glitch, I cannot access my apps and I cannot use the service I paid for.

Can you please correct this billing error and restore full access to my account as soon as possible?

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**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [November 13, 2025, 5:26pm UTC](https://community.glideapps.com/t/billing-and-paid-account/85361/2 "2025-11-13T17:26:39Z")

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@comm_support_agent

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<div class="post-metadata">

**Author:** ![glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/glide/32/53398_2.png) [@glide](https://community.glideapps.com/u/glide)\
**Post date:** [November 13, 2025, 5:52pm UTC](https://community.glideapps.com/t/billing-and-paid-account/85361/5 "2025-11-13T17:52:42Z")

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This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.

[Best practices when escalating issues to support](https://help.glideapps.com/en/articles/9324487-best-practices-when-asking-for-support)