# Barcode scanner not working **URL:** \ **Category:** Ask for Help\ **Created:** [June 21, 2022, 8:02am UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314 "2022-06-21T08:02:53Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Tim\_Gestels](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tim_gestels/32/44044_2.png) [@Tim\_Gestels](https://community.glideapps.com/u/Tim_Gestels)\ **Post date:** [June 21, 2022, 8:02am UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314/1 "2022-06-21T08:02:53Z")
I’m trying to recreate the video tutorial to create a ticket scanner: [Ticket Barcode Scanning with Glide & Airtable - YouTube](https://youtu.be/j4XCNF1pG8A) however the barcode scanning functionality doesn’t work on my phone nor when I run the app on my pc. It does access the camera and I see a grey/yellow line but when I try to scan a barcode, qr code or whatever it doesn’t seem to recognize anything. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [June 21, 2022, 9:29am UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314/2 "2022-06-21T09:29:05Z")
![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/c/dc6de81e926fafafcd6d769ca16cbe66bb5f3a2b.jpeg) ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/4/c4bf2b72d4431c2c397069afe780f7f70d85e578.jpeg) I’m not sure this was the issue, but the barcode scanner is only available for Pro, Business & Enterprise levels. ---
**Author:** ![Tim\_Gestels](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tim_gestels/32/44044_2.png) [@Tim\_Gestels](https://community.glideapps.com/u/Tim_Gestels)\ **Post date:** [June 21, 2022, 9:52am UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314/3 "2022-06-21T09:52:54Z")
hmmm ok that could do the trick, just very strange that they let you select and use the component and it simply doesn’t work no information at all … Thanks! ---
**Author:** ![Tim\_Gestels](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tim_gestels/32/44044_2.png) [@Tim\_Gestels](https://community.glideapps.com/u/Tim_Gestels)\ **Post date:** [June 23, 2022, 12:48pm UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314/4 "2022-06-23T12:48:19Z")
@ThinhDinh I’ve upgraded to the Pro plan however this barcode scanning is not working yet. Is there anything else I need to change? ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [June 23, 2022, 1:20pm UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314/5 "2022-06-23T13:20:06Z")
@Sean_Martin @Manan_Mehta can you help with this case? Thanks a lot. ---
**Author:** ![Sean\_Martin](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sean_martin/32/57816_2.png) [@Sean\_Martin](https://community.glideapps.com/u/Sean_Martin)\ **Post date:** [June 23, 2022, 1:58pm UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314/6 "2022-06-23T13:58:05Z")
@Tim_Gestels I’d recommend refreshing Glide and then unpublish and republishing app. If that doesn’t work please reach out to support so we can diagnose further, [https://glide-help.zendesk.com/hc/en-us/requests/new](https://glide-help.zendesk.com/hc/en-us/requests/new) ---
**Author:** ![Tim\_Gestels](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tim_gestels/32/44044_2.png) [@Tim\_Gestels](https://community.glideapps.com/u/Tim_Gestels)\ **Post date:** [June 23, 2022, 4:07pm UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314/7 "2022-06-23T16:07:00Z")
Ok I made a new app and published it and now it works. Although it seems to work very slowly and only for 2d barcodes? Seems that I would not recommend this as a feature for professional customers. Is there any workarounds or is the Glide team working on this to improve it? ---
**Author:** ![Krivo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/krivo/32/5363_2.png) [@Krivo](https://community.glideapps.com/u/Krivo)\ **Post date:** [June 23, 2022, 4:53pm UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314/8 "2022-06-23T16:53:17Z")
@Tim_Gestels you should read this post > [@new zebra Barcode Scanner | New Feature](https://community.glideapps.com/t/barcode-scanner-new-feature/27536/35): > > Manan, for use cases that are heavily reliant on barcode scanning we do not recommend Glide’s standard scanner. We’ve partnered with Dynamsoft and can easily integrate their scanner into an existing Glide app. You are able to purchase plans directly through them on their website, [Dynamsoft Barcode Reader SDK online store](https://www.dynamsoft.com/store/dynamsoft-barcode-reader/). Their scanner is much faster and has way more features, including QR code scanning. Before you purchase a plan please PM me so I can ensure you are on the appropriate plan. Ad… ---
**Author:** ![Tim\_Gestels](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tim_gestels/32/44044_2.png) [@Tim\_Gestels](https://community.glideapps.com/u/Tim_Gestels)\ **Post date:** [June 23, 2022, 6:27pm UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314/9 "2022-06-23T18:27:07Z")
great thanks I’ll check it out ! ---
**Author:** ![JohnSG](https://avatars.discourse-cdn.com/v4/letter/j/a698b9/32.png) [@JohnSG](https://community.glideapps.com/u/JohnSG)\ **Post date:** [September 23, 2022, 8:14pm UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314/10 "2022-09-23T20:14:51Z")
Dynamsoft Barcode Reader - Prices start at USD 1,249/year ---
**Author:** ![Tim\_Gestels](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tim_gestels/32/44044_2.png) [@Tim\_Gestels](https://community.glideapps.com/u/Tim_Gestels)\ **Post date:** [September 25, 2022, 9:24am UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314/11 "2022-09-25T09:24:02Z")
That seems like a whole lot of money for something that seems like a basic feature. At least in any other native app I know. ---
**Author:** ![paullintilhac](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/paullintilhac/32/36278_2.png) [@paullintilhac](https://community.glideapps.com/u/paullintilhac)\ **Post date:** [November 19, 2022, 12:21am UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314/12 "2022-11-19T00:21:11Z")
I this feature working yet? I just paid for the pro subscription but mine also doesn’t work… this is the only reason I upgraded. To be more specific, the scanner registers a successful scan (the line turns green), but then nothing is read into the field where the string is supposed to be read. All of the tutorials are usingn airtable – just checking that this should work with regular glide tables as well? ---
**Author:** ![Sanket\_Vyavahare](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sanket_vyavahare/32/53264_2.png) [@Sanket\_Vyavahare](https://community.glideapps.com/u/Sanket_Vyavahare)\ **Post date:** [March 15, 2023, 11:51am UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314/13 "2023-03-15T11:51:09Z")
I am facing the same trouble – I see the barcode scanning feature like this – ![barcode scan](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/7/472a7afd8f3a5b26b4628c05897c56a5a72ebf9a.jpeg) ---
**Author:** ![Deny\_Pratama](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/deny_pratama/32/61099_2.png) [@Deny\_Pratama](https://community.glideapps.com/u/Deny_Pratama)\ **Post date:** [July 1, 2023, 3:02am UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314/14 "2023-07-01T03:02:20Z")
Hi there, I have the same problem with the not-writing barcode scanning feature (Pro Plan). Looking for working solution here from the Glide Team. And sometime Choice component don’t write either so I have to re-create the app one more time that solve this problem. Just checking if anyone have the same problem. Sorry if a little out of topics. 😅 🙏 ---
**Author:** ![Bradley\_Gibson](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/bradley_gibson/32/58297_2.png) [@Bradley\_Gibson](https://community.glideapps.com/u/Bradley_Gibson)\ **Post date:** [July 2, 2023, 7:43am UTC](https://community.glideapps.com/t/barcode-scanner-not-working/43314/16 "2023-07-02T07:43:12Z")
They point you to a 3rd party company that does it better called Dynamsoft. Its really expensive and yes all of us have the same problem. I wrote a wait for condition rule in the action editor to check if it actually wrote something. But now you would have set column values to delete the value each time you scan. So the action would look like this. 1. Set column values(Clear Value) 2. Set Column value (set barcode value) 3. Wait for condition (Check if barcode value is not empty) You have to clear the value in the first step because if you use it multiple times it will take the previous scanned data. Gonna be honest with you Glide doesn’t really respond to the barcode scanner posts anymore. I think if they had their way they would delete it completely from glide applications