# Barcode Scanner not available or working **URL:** \ **Category:** Ask for Help\ **Created:** [September 9, 2023, 11:10am UTC](https://community.glideapps.com/t/barcode-scanner-not-available-or-working/65943 "2023-09-09T11:10:20Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Alexander\_Rubino](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/alexander_rubino/32/48638_2.png) [@Alexander\_Rubino](https://community.glideapps.com/u/Alexander_Rubino)\ **Post date:** [September 9, 2023, 11:10am UTC](https://community.glideapps.com/t/barcode-scanner-not-available-or-working/65943/1 "2023-09-09T11:10:20Z")
Hello. I am trying to create a Ticket Scanning app, but I seem to have something wrong with the Barcode Scanner. First of all, I couldn’t find the barcode scanner button in the new Glide Apps (which I found very weird), so I created an old app (since I have an old Glide Account). But the button does not update the desired column when it has scanned the barcode. It sounds a lot like this problem: [Barcode scanner not working - #16 by Bradley\_Gibson](https://community.glideapps.com/t/barcode-scanner-not-working/43314/16) Is Glide not a great place to create a ticket system app? I followed this video to set up the App: [https://www.youtube.com/watch?v=j4XCNF1pG8A&t=12s](https://www.youtube.com/watch?v=j4XCNF1pG8A&t=12s) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [September 10, 2023, 1:39am UTC](https://community.glideapps.com/t/barcode-scanner-not-available-or-working/65943/2 "2023-09-10T01:39:09Z")
> [@Barcode scanner removed from glide](https://community.glideapps.com/t/barcode-scanner-removed-from-glide/65183/8): > > All existing actions of Scan barcode should not be affected. It is no longer available for new users and new apps If you need to create a new custom action with the Scan barcode action, we recommend duplicating an action that has the Scan barcode action block in the Action Editor If you need to create a new app with the Scan barcode action, you can also duplicate an app with the Scan barcode action Let me know if you have any questions! ---
**Author:** ![Alexander\_Rubino](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/alexander_rubino/32/48638_2.png) [@Alexander\_Rubino](https://community.glideapps.com/u/Alexander_Rubino)\ **Post date:** [September 10, 2023, 11:26am UTC](https://community.glideapps.com/t/barcode-scanner-not-available-or-working/65943/3 "2023-09-10T11:26:48Z")
Ok. So I have not created an app with the Barcode Scanner before, so does that mean I can’t make it work? Because how would I copy the App or Action from another place? ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [September 10, 2023, 11:33am UTC](https://community.glideapps.com/t/barcode-scanner-not-available-or-working/65943/4 "2023-09-10T11:33:17Z")
> [@Alexander\_Rubino](#): > > So I have not created an app with the Barcode Scanner before, so does that mean I can’t make it work? Yes, that’s correct. You would have to work with Dynamsoft to use their plugin, as far as I understand.