# Barcode scanner bug? Cam don't open on Android **URL:** \ **Category:** Report a Bug\ **Created:** [July 22, 2022, 4:19am UTC](https://community.glideapps.com/t/barcode-scanner-bug-cam-dont-open-on-android/44996 "2022-07-22T04:19:45Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![orth](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/orth/32/29029_2.png) [@orth](https://community.glideapps.com/u/orth)\ **Post date:** [July 22, 2022, 4:19am UTC](https://community.glideapps.com/t/barcode-scanner-bug-cam-dont-open-on-android/44996/1 "2022-07-22T04:19:45Z")
**My App/Pages Support link:** [https://go.glideapps.com/support/9bdc7faf-7c4d-4317-9cbf-8aab81bc7504](https://go.glideapps.com/support/9bdc7faf-7c4d-4317-9cbf-8aab81bc7504) **Describe the bug:** Barcode scan button cannot open camera in installed app on Android. Just white rectangle with gray line are showed. Permission for camera is granted. UPD: Yesterday in Chrome browser camera opened normaly, but today neither work in app nor in browser. UPD2: Surprisingly, gray line sometime becomes yellow, and even green somewhere around the real barcode (without showing the cam picture on screen) **Expected Behaviour:** Camera live image after tap on Scan Barcode button with barcode feature. **How to replicate:** Install as app (Add to desktop) on Android from Chrome. **Demonstration:** ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [July 23, 2022, 2:13am UTC](https://community.glideapps.com/t/barcode-scanner-bug-cam-dont-open-on-android/44996/2 "2022-07-23T02:13:10Z")
So this does work intermittently? Have you tried this on an iPhone? ---
**Author:** ![jpcuellarm](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jpcuellarm/32/59395_2.png) [@jpcuellarm](https://community.glideapps.com/u/jpcuellarm)\ **Post date:** [January 15, 2024, 9:37pm UTC](https://community.glideapps.com/t/barcode-scanner-bug-cam-dont-open-on-android/44996/3 "2024-01-15T21:37:33Z")
Hello, I have the same BUG… JANUARY 2024. When I open the Scanner, the camera turns gray but it doesn’t show the scanning interface and nothing happens. I tried on an iPhone 15 PRO and IT DOES WORK. So the problem is on Android. Please help! ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [January 15, 2024, 11:25pm UTC](https://community.glideapps.com/t/barcode-scanner-bug-cam-dont-open-on-android/44996/4 "2024-01-15T23:25:10Z")
> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: Please submit a ticket if you can reproduce it reliably. Thank you. ---
**Author:** ![slscustom.ru](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/slscustom.ru/32/77336_2.png) [@slscustom.ru](https://community.glideapps.com/u/slscustom.ru)\ **Post date:** [January 15, 2024, 11:59pm UTC](https://community.glideapps.com/t/barcode-scanner-bug-cam-dont-open-on-android/44996/5 "2024-01-15T23:59:25Z")
I also came across the fact that the camera turns gray, but does not show the scanning interface, and nothing happens. On Android and in some Windows as well. At first it works, and later it just became the camera turns gray, but does not show the scanning interface, and nothing happens. I’ve tried different Android smartphones. I find that the most stable browser is firefox, it still works, but chrome stopped working quickly. of course, all permissions are enabled