# Bad customer support

**URL:** https://community.glideapps.com/t/bad-customer-support/83952
**Category:** General
**Created:** [August 21, 2025, 12:38pm UTC](https://community.glideapps.com/t/bad-customer-support/83952 "2025-08-21T12:38:31Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![Dirk](https://avatars.discourse-cdn.com/v4/letter/d/87869e/32.png) [@Dirk](https://community.glideapps.com/u/Dirk)
#### Post date: [August 21, 2025, 12:38pm UTC](https://community.glideapps.com/t/bad-customer-support/83952/1 "2025-08-21T12:38:31Z")

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This is now the second time we have experienced very poor support from Glide. Last year, we had to wait 5 days before receiving a response, and now we have already been waiting for over 24 hours without any reply.

Who can assist us with this? We have tried both the chat widget and email.

Thank you.

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### Author: ![Federico\_Fleitas](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/federico_fleitas/32/77461_2.png) [@Federico\_Fleitas](https://community.glideapps.com/u/Federico_Fleitas)
#### Post date: [August 21, 2025, 12:56pm UTC](https://community.glideapps.com/t/bad-customer-support/83952/2 "2025-08-21T12:56:43Z")

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Hi,

You have a Paid Plan?, the response time is lees of 24hs in a paid plan

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### Author: ![Dirk](https://avatars.discourse-cdn.com/v4/letter/d/87869e/32.png) [@Dirk](https://community.glideapps.com/u/Dirk)
#### Post date: [August 21, 2025, 12:59pm UTC](https://community.glideapps.com/t/bad-customer-support/83952/3 "2025-08-21T12:59:24Z")

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Hi, yes, we are on a paid plan. We’ve been monitoring the chat widget, it first indicated support would be back an hour ago, but this has now changed to say they’ll only be back the next day.

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### Author: ![Mazen](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mazen/32/84042_2.png) [@Mazen](https://community.glideapps.com/u/Mazen)
#### Post date: [August 21, 2025, 2:25pm UTC](https://community.glideapps.com/t/bad-customer-support/83952/4 "2025-08-21T14:25:30Z")

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@comm_support_agent

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### Author: ![comm\_support\_agent](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/comm_support_agent/32/84195_2.png) [@comm\_support\_agent](https://community.glideapps.com/u/comm_support_agent)
#### Post date: [August 21, 2025, 2:57pm UTC](https://community.glideapps.com/t/bad-customer-support/83952/5 "2025-08-21T14:57:16Z")

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Ticket received and responded to. Support is looking into this.

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### Author: ![comm\_support\_agent](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/comm_support_agent/32/84195_2.png) [@comm\_support\_agent](https://community.glideapps.com/u/comm_support_agent)
#### Post date: [August 21, 2025, 2:57pm UTC](https://community.glideapps.com/t/bad-customer-support/83952/6 "2025-08-21T14:57:22Z")

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