# App "Unsubscribed" Itself Several Days Ago
**URL:** https://community.glideapps.com/t/app-unsubscribed-itself-several-days-ago/44289
**Category:** Report a Bug
**Created:** [July 11, 2022, 2:55pm UTC](https://community.glideapps.com/t/app-unsubscribed-itself-several-days-ago/44289 "2022-07-11T14:55:53Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@qb15](https://community.glideapps.com/u/qb15)
#### Post date: [July 11, 2022, 2:55pm UTC](https://community.glideapps.com/t/app-unsubscribed-itself-several-days-ago/44289/1 "2022-07-11T14:55:54Z")
**My App/Pages Support link:**
[https://go.glideapps.com/support/60e21bfd-942d-4efd-98fd-1ac2805b0094](https://go.glideapps.com/support/60e21bfd-942d-4efd-98fd-1ac2805b0094)
**Describe the bug:**
The app was unsubscribed from its plan that we have been on for over 2 years. I don’t seem to be able to reactivate it. We have many years complaining about not being able to access it for 3 days now. Have submitted to support yesterday when it became known what the issue was.
**Expected Behaviour:**
It should be running as usual on its original Glide Pro paid plan.
**How to replicate:**
Go to app check plan - it’s no longer on it’s original plan/ see billing to verify which plan it was on.
---
### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [July 11, 2022, 3:06pm UTC](https://community.glideapps.com/t/app-unsubscribed-itself-several-days-ago/44289/2 "2022-07-11T15:06:59Z")
Definitely a question for glide support, but I would probably check your payment details to make sure they are current.
Also, Glide will eventually be switching everyone completely to the new pricing structure. I don’t know when, but it’s coming. This will involve moving apps from the My Apps folder to a new Teams folder. They should be giving us an adequate heads up before that happens, so it won’t be a surprise.
---
### Author:  [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)
#### Post date: [July 11, 2022, 3:13pm UTC](https://community.glideapps.com/t/app-unsubscribed-itself-several-days-ago/44289/3 "2022-07-11T15:13:24Z")
Hi @qb15,
This has something to do with your payment.
Submit a ticket so we can give us further information. [https://glide-help.zendesk.com/hc/en-us/requests/new](https://glide-help.zendesk.com/hc/en-us/requests/new)
---
### Author:  [@qb15](https://community.glideapps.com/u/qb15)
#### Post date: [July 11, 2022, 5:19pm UTC](https://community.glideapps.com/t/app-unsubscribed-itself-several-days-ago/44289/4 "2022-07-11T17:19:08Z")
Yes, I submitted a ticket already. There’s no mention of credit card issue anywhere and that credit card has continued to work fine everywhere else. So I don’t see how it could be related to that.
I posted here because I didn’t get a response from billing… and because it looks like a more general bug from what I can tell.
---
### Author:  [@qb15](https://community.glideapps.com/u/qb15)
#### Post date: [July 11, 2022, 5:42pm UTC](https://community.glideapps.com/t/app-unsubscribed-itself-several-days-ago/44289/5 "2022-07-11T17:42:18Z")
Ok, so @SantiagoPerez has replied to the original ticket now.
He suggested I sign up for a new team plan rather than reinstating things as they were. A payment failure was cited for this need to sign up on a new and different plan - but that’s not how it typically works. If it’s a payment failure, you just retry the card - and as I mentioned this card works.
Awaiting the response to reinstate our original plan.