# App Transfer problem

**URL:** <https://community.glideapps.com/t/app-transfer-problem/68627>\
**Category:** Ask for Help\
**Created:** [December 12, 2023, 6:46pm UTC](https://community.glideapps.com/t/app-transfer-problem/68627 "2023-12-12T18:46:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![syncros](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/syncros/32/83398_2.png) [@syncros](https://community.glideapps.com/u/syncros)\
**Post date:** [December 12, 2023, 6:46pm UTC](https://community.glideapps.com/t/app-transfer-problem/68627/1 "2023-12-12T18:46:32Z")

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I ve been developeing apps in my starter Plan but I reached the limitations so I created a new PRO account to my company. Now Im trying to transfer the App from my private Starter account to my company PRO and it always fails and gives me an answer to add pricing plan to the PRO plan account, which already has.

I have added the other teamowner user to the both teams as admins to but no lack so far.

I tried to connect with Glide multiple times, but chatbot is useless and live agents are never available.

This is very frustrating.

Can anyone help me ?

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**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\
**Post date:** [December 12, 2023, 8:14pm UTC](https://community.glideapps.com/t/app-transfer-problem/68627/2 "2023-12-12T20:14:11Z")

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Since you have Pro plan, you can now submit tickets to Glide. Just be sure to do it through your Pro team.

> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2):
>
> Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: