# App sometimes fails completely to load **URL:** \ **Category:** Ask for Help\ **Created:** [May 12, 2021, 7:44pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721 "2021-05-12T19:44:48Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Jason\_Fisher](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason_fisher/32/22996_2.png) [@Jason\_Fisher](https://community.glideapps.com/u/Jason_Fisher)\ **Post date:** [May 12, 2021, 7:44pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/1 "2021-05-12T19:44:48Z")
About 10-20% of the time when I click my app’s icon on my phone all that I get is a white screen – the app simply never comes up. When this happens, it keeps happening for at least several minutes. At the same time, I can browse to the url on my iPhone’s Safari or Chrome browser and the page loads fine. It happens more often when I am away from wifi but still happens when I have very high bandwidth. Might anybody know what the issue is? I see it as a complete fail from the user’s perspective and would very much like to resolve it. Thanks ---
**Author:** ![Joe\_Gabriele](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/joe_gabriele/32/57595_2.png) [@Joe\_Gabriele](https://community.glideapps.com/u/Joe_Gabriele)\ **Post date:** [May 12, 2021, 8:54pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/2 "2021-05-12T20:54:36Z")
Happens to me a lot too… after force closing it, it usually opens up after the 2nd or 3rd try. However, it shouldn’t need to be force closed to work properly… ---
**Author:** ![gannonatwork](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gannonatwork/32/91717_2.png) [@gannonatwork](https://community.glideapps.com/u/gannonatwork)\ **Post date:** [May 14, 2021, 10:24am UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/3 "2021-05-14T10:24:01Z")
This happens to our app as well, [MaricopaHealthy.com](http://MaricopaHealthy.com). Our load screen is very lightweight with fully optimized images, etc. I appreciate you posting this issue. Cc: @Natalie_Fruciano ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [May 14, 2021, 10:42am UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/4 "2021-05-14T10:42:29Z")
This has been happening (off and on) for quite a while, and there are several related “Bug” topics. Hopefully it’s something that the Glide team will get to the bottom of. > [@Loading spinner appears despite everything loaded](https://community.glideapps.com/t/loading-spinner-appears-despite-everything-loaded/12823): > > Sometimes I get an infinite loading spinner when opening items. The item on the frontend seems to be loaded just fine, not sure if in the backend something cannot load, so maybe it’s not actually a bug… There are a few inline lists and relation components on that item, can that be the reason for this? Is there some kind kind of indication when relations and these components are getting too much? (Maybe it is the loading spinner indicating that thinking) > [@Slow Loading from Sign In to Loading the first Tab](https://community.glideapps.com/t/slow-loading-from-sign-in-to-loading-the-first-tab/14382): > > My app’s URL: [https://appsmiaa](https://appsmiaa),[glideapp.io](http://glideapp.io) Hi, I have a pro subscription, has more than 1k users and around 15k rows before I deleted almost 10k rows yesterday. Before deleting the rows, app is relatively slow from sign in to loading the first page/tab. Uploading of selfie pic is also relatively slow more because of the file size. But after deleting 10k rows, which I though would speed up things, what happened was I had to replace my source sheets because somehow updating records was disable… > [@Slow App loading since last 2 days](https://community.glideapps.com/t/slow-app-loading-since-last-2-days/14543): > > Hi, @david did Glide make any update 2 days ago? Because since 2 days some of our users have been complaining that the app is not getting loaded in their device. Prior to that it was working fine. But since last 2 days they are unable to do so. When I investigated further, it is Predominantly happening to users using a particular wifi network provider. Speed test shows 1MBps - 5 MBps speed. However youtube and online conferencing is all working. It is only the glide app which is not loading. … > [@App not loading](https://community.glideapps.com/t/app-not-loading/25804): > > My app’s URL: [app.weeklystyle.de](http://app.weeklystyle.de) It seems that the apps just works when it is cached already. When I clear all browser data my app did not load anymore. Bad for new visitors. I just see the spinning wheel. ---
**Author:** ![Jason\_Fisher](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason_fisher/32/22996_2.png) [@Jason\_Fisher](https://community.glideapps.com/u/Jason_Fisher)\ **Post date:** [June 1, 2021, 4:07pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/5 "2021-06-01T16:07:02Z")
This has returned as a horrible issue for my app when running on my iPhone (Safari or Chrome). Instead of the app loading, no matter how long I wait all I see is a blank white screen (sometimes ‘made with glide’ appears for a moment before going blank white, sometimes not). It does load on my laptop at the same time. This is potentially extremely costly for me, as first-time users expect better and may never come back. I consider this the worst possible bug, literally (you can’t even get in to see other bugs!), awful enough to abandon Glide for another platform if it’s not fixed soon. I hope it’s obvious that’s how crucial this is. A large number of companies that provide web-based services provide guarantees up-times in their contracts, usually 99.9% or better. I figure Glide doesn’t offer up time guarantees (yet?), but Glide is coming nowhere near the industry standard. ---
**Author:** ![Krivo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/krivo/32/5363_2.png) [@Krivo](https://community.glideapps.com/u/Krivo)\ **Post date:** [June 1, 2021, 4:18pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/6 "2021-06-01T16:18:00Z")
@mark are you getting closer to solving this serious bug. It keeps happening ---
**Author:** ![Jason\_Fisher](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason_fisher/32/22996_2.png) [@Jason\_Fisher](https://community.glideapps.com/u/Jason_Fisher)\ **Post date:** [June 1, 2021, 4:45pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/7 "2021-06-01T16:45:22Z")
Update that may help debugging: After 30 minutes, Chrome on iPhone started to load. After 60 minutes, Safari still is white page only, despite restarting device. On Safari, the Glide landing page to enter email and get a PIN comes up. After entering the PIN the browser seems to think the page has loaded, but only the white screen shows. ---
**Author:** ![Zonez\_SF](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/zonez_sf/32/26294_2.png) [@Zonez\_SF](https://community.glideapps.com/u/Zonez_SF)\ **Post date:** [June 1, 2021, 5:10pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/8 "2021-06-01T17:10:30Z")
Hi @Jason_Fisher Hopefully the issues can be resolved quickly for you. May I ask if you’re using Google sheets or Glide tables for your database? ---
**Author:** ![Jason\_Fisher](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason_fisher/32/22996_2.png) [@Jason\_Fisher](https://community.glideapps.com/u/Jason_Fisher)\ **Post date:** [June 16, 2021, 8:26pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/9 "2021-06-16T20:26:41Z")
I am using a combination of both Google Sheets and Glide tables. ---
**Author:** ![Jason\_Fisher](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason_fisher/32/22996_2.png) [@Jason\_Fisher](https://community.glideapps.com/u/Jason_Fisher)\ **Post date:** [June 16, 2021, 8:32pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/10 "2021-06-16T20:32:35Z")
I am currently seeing this bug. On my iPhone, the app/site does load directly via Chrome and via Safari. However, if I use ‘add to home screen’ then use that home screen icon, I get only a white screen and a spinning/loading icon up top. To test, I deleted the icon, loaded the app via Safari and added to home screen again. Again it fails to load using the icon on the home screen, but does load using Safari. I hope this distinction is useful in resolving this bug. ---
**Author:** ![Doran-P](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/doran-p/32/38574_2.png) [@Doran-P](https://community.glideapps.com/u/Doran-P)\ **Post date:** [August 11, 2022, 4:14pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/11 "2022-08-11T16:14:33Z")
Hi @Jason_Fisher did issue ever get resolved? I am seeing the same issue with my app. ---
**Author:** ![spencerb](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/spencerb/32/4486_2.png) [@spencerb](https://community.glideapps.com/u/spencerb)\ **Post date:** [August 11, 2022, 5:47pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/12 "2022-08-11T17:47:55Z")
Happens to me a lot, too. Then I have to close out the app, and open it up again. ---
**Author:** ![TFear](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tfear/32/49892_2.png) [@TFear](https://community.glideapps.com/u/TFear)\ **Post date:** [October 30, 2022, 1:57pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/13 "2022-10-30T13:57:27Z")
I’m getting a white screen when opening the app. The app worked for about a year and now only loads periodically. I’ve cleared the cache, reloaded and still nothing. Both the app and browser, safari and chrome. What else can I try. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [October 31, 2022, 2:17am UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/14 "2022-10-31T02:17:00Z")
Can you share a link so we can test? ---
**Author:** ![TFear](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tfear/32/49892_2.png) [@TFear](https://community.glideapps.com/u/TFear)\ **Post date:** [November 1, 2022, 12:26pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/15 "2022-11-01T12:26:10Z")
I’d rather not because it contains customer information. What causes this? It works on my phone now when using a browser but not on the app link I saved to the home screen. _Topher Fearey_ C: 781.579.9696 O: 781.716.4241 ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [November 1, 2022, 12:31pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/16 "2022-11-01T12:31:03Z")
> [@TFear](#): > > It works on my phone now when using a browser but not on the app link I saved to the home screen. My suggestion would be to delete your saved link and re-install it from your browser. ---
**Author:** ![TFear](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tfear/32/49892_2.png) [@TFear](https://community.glideapps.com/u/TFear)\ **Post date:** [November 1, 2022, 12:38pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/17 "2022-11-01T12:38:05Z")
I’ve deleted the bookmark, gone to the safari instance, resaved the bookmark, logged in with a new pin and still turns white after starting to load. The safari instance still works. Any other thoughts? Thanks for the idea though. ---
**Author:** ![Malcolm](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/malcolm/32/15063_2.png) [@Malcolm](https://community.glideapps.com/u/Malcolm)\ **Post date:** [December 7, 2022, 5:23am UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/18 "2022-12-07T05:23:54Z")
My Apps used to load quickly and efficiently. They now fail to load about 70% of the time but usually load on the second attempt. When apps do load it is really slow. In fact loading is too slow for effective use. GlideApps has been brilliant, a great development tool. Whilst I appreciate the enhancements made over the years I would rather go back to a simpler version that provided a better user experience. My Apps use Google Sheets for source data. ---
**Author:** ![gannonatwork](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gannonatwork/32/91717_2.png) [@gannonatwork](https://community.glideapps.com/u/gannonatwork)\ **Post date:** [December 12, 2022, 5:01pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/19 "2022-12-12T17:01:44Z")
@Malcolm Are you still experiencing this issue? If so, when you do, what is the internet connection speed of the device you’re trying to open the app on? ---
**Author:** ![Malcolm](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/malcolm/32/15063_2.png) [@Malcolm](https://community.glideapps.com/u/Malcolm)\ **Post date:** [December 12, 2022, 7:13pm UTC](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721/20 "2022-12-12T19:13:40Z")
Hi, thank you for taking an interest. I’m running at 2.74 mbps. I experience the issue on Desktop PC, iPad & iPhone. [Next page](https://community.glideapps.com/t/app-sometimes-fails-completely-to-load/26721.md?page=2)