# App loads blank(white) screen and builder does not show up

**URL:** <https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856>\
**Category:** Report a Bug\
**Created:** [June 16, 2023, 9:35pm UTC](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856 "2023-06-16T21:35:38Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![Eric\_Penn](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/eric_penn/32/73888_2.png) [@Eric\_Penn](https://community.glideapps.com/u/Eric_Penn)\
**Post date:** [June 17, 2023, 12:13pm UTC](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856/6 "2023-06-17T12:13:15Z")

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You may want to submit a support ticket.

> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2):
>
> Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link:

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_[View the full topic](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856)._