# App loads blank(white) screen and builder does not show up **URL:** \ **Category:** Report a Bug\ **Created:** [June 16, 2023, 9:35pm UTC](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856 "2023-06-16T21:35:38Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![SET](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/set/32/51974_2.png) [@SET](https://community.glideapps.com/u/SET)\ **Post date:** [June 16, 2023, 9:35pm UTC](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856/1 "2023-06-16T21:35:38Z")
Hi, My application appears to load once being launched, however only blank screen appears once the loading animation disappeared. Builder also does not show up either and users also have the same experience when opening my application via computer and iso devices. My application was made with Glide Page. The last thing I did was rerouting a relation column from a normal Glide table to match the text column in Gilde big table. The moment I click done, the screen went blank and builder also disappeared. Now it can no longer load anything after the loading animation has stopped. Please help, Glide masters. I have tried: - Clearing all cache, cookies, sign out and re-sign in - Switching browser to launch the app - Deleting all empty rows and columns within the database of this app by accessing them via other apps that shares the same database - Duplicated app also shows the same problem as the original. Other apps are not affected. Result : Nothing works. my app support link: [Glide](https://go.glideapps.com/support/f3e95f43-ae13-402c-8bdf-1c3bee85caed) ---
**Author:** ![Eric\_Penn](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/eric_penn/32/73888_2.png) [@Eric\_Penn](https://community.glideapps.com/u/Eric_Penn)\ **Post date:** [June 17, 2023, 12:18am UTC](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856/2 "2023-06-17T00:18:01Z")
Have you tried duplicating the app? Might be worth a shot. ---
**Author:** ![SET](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/set/32/51974_2.png) [@SET](https://community.glideapps.com/u/SET)\ **Post date:** [June 17, 2023, 7:04am UTC](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856/3 "2023-06-17T07:04:56Z")
@Eric_Penn I have tried duplicating the application but to no avail. Even the newly duplicated app has the same problem as the original app ---
**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/abdo/32/36540_2.png) [@abdo](https://community.glideapps.com/u/abdo)\ **Post date:** [June 17, 2023, 7:53am UTC](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856/4 "2023-06-17T07:53:27Z")
same here and with my work account builder not opening. clicking on the app (safari, chrome) triggers no action. update: working now on chrome. ---
**Author:** ![SET](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/set/32/51974_2.png) [@SET](https://community.glideapps.com/u/SET)\ **Post date:** [June 17, 2023, 10:17am UTC](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856/5 "2023-06-17T10:17:49Z")
Safari, Chrome, Edge nothing works yet for me ---
**Author:** ![Eric\_Penn](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/eric_penn/32/73888_2.png) [@Eric\_Penn](https://community.glideapps.com/u/Eric_Penn)\ **Post date:** [June 17, 2023, 12:13pm UTC](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856/6 "2023-06-17T12:13:15Z")
You may want to submit a support ticket. > [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: ---
**Author:** ![SET](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/set/32/51974_2.png) [@SET](https://community.glideapps.com/u/SET)\ **Post date:** [June 17, 2023, 6:52pm UTC](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856/7 "2023-06-17T18:52:13Z")
Thank you @Eric_Penn I have submitted a ticket for this app. Hopefully, things can be solved or salvaged. ---
**Author:** ![SET](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/set/32/51974_2.png) [@SET](https://community.glideapps.com/u/SET)\ **Post date:** [June 20, 2023, 9:51am UTC](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856/8 "2023-06-20T09:51:22Z")
@Eric_Penn do you happen to know how long does support usually take to reply email, ticket, or forum like this? Or do they ever? It’s been four days and there’s nothing from Glide team yet. If there’s no solutions, I’ll move on to recreating the entire app again. Business needs it. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [June 20, 2023, 11:27pm UTC](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856/9 "2023-06-20T23:27:20Z")
@SantiagoPerez Can you check this case? Thank you! ---
**Author:** ![SET](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/set/32/51974_2.png) [@SET](https://community.glideapps.com/u/SET)\ **Post date:** [June 27, 2023, 4:22am UTC](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856/10 "2023-06-27T04:22:10Z")
Update: Initial support has been unsuccessful and the case has been escalated to the next level of support. However, it’s been several days of silence. Thus, I have rebuilt the entire application again in order to keep the business going. At this point, it’s a matter of integrity of support to keep finding a conclusion this problematic case. My recommendation is to duplicate your applications every version of changes in order to prevent unexpected problem like this ---
**Author:** ![SET](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/set/32/51974_2.png) [@SET](https://community.glideapps.com/u/SET)\ **Post date:** [July 1, 2023, 3:45pm UTC](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856/11 "2023-07-01T15:45:22Z")
Update: Although it’s has taken some time, my application is now working! Glide’s support team managed to solve the issue on the backend of things and that recovered my applications with all the data intact! Thank you everyone and Glide Team for helping me solving this issue. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [July 2, 2023, 3:45pm UTC](https://community.glideapps.com/t/app-loads-blank-white-screen-and-builder-does-not-show-up/62856/12 "2023-07-02T15:45:39Z")
This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.