# App frozen **URL:** \ **Category:** Ask for Help\ **Tags:** glide-escalated\ **Created:** [August 4, 2025, 4:14pm UTC](https://community.glideapps.com/t/app-frozen/83644 "2025-08-04T16:14:46Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![BLA\_68](https://avatars.discourse-cdn.com/v4/letter/b/977dab/32.png) [@BLA\_68](https://community.glideapps.com/u/BLA_68)\ **Post date:** [August 4, 2025, 4:14pm UTC](https://community.glideapps.com/t/app-frozen/83644/1 "2025-08-04T16:14:46Z")
I’ve submitted a support ticket but since that may take 24 hours I thought I would ask here as well. Was working in the builder on an app. A message appeared indicating that the app couldn’t be saved, followed by another message that I think was akin to “this app needs to be closed”. Now when I click on the app in the builder I get a blank screen. Not surprisingly, attempting to duplicate the app does nothing. Any suggestions? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [August 4, 2025, 4:15pm UTC](https://community.glideapps.com/t/app-frozen/83644/2 "2025-08-04T16:15:47Z")
I would try clearing your browser cache and cookies. ---
**Author:** ![BLA\_68](https://avatars.discourse-cdn.com/v4/letter/b/977dab/32.png) [@BLA\_68](https://community.glideapps.com/u/BLA_68)\ **Post date:** [August 4, 2025, 4:27pm UTC](https://community.glideapps.com/t/app-frozen/83644/3 "2025-08-04T16:27:47Z")
Thanks Jeff. I tried that. Seems more severe than that since the app also doesn’t work at its domain…. ---
**Author:** ![BLA\_68](https://avatars.discourse-cdn.com/v4/letter/b/977dab/32.png) [@BLA\_68](https://community.glideapps.com/u/BLA_68)\ **Post date:** [August 4, 2025, 6:50pm UTC](https://community.glideapps.com/t/app-frozen/83644/4 "2025-08-04T18:50:39Z")
Also, I’m really confused about the support process. You are told to use the chat in the builder but I feel like it’m just shouting into the void. I posted my issue and there was no response from the bot and no email confirming that a support request was received….Is that how it is supposed to work? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [August 4, 2025, 6:58pm UTC](https://community.glideapps.com/t/app-frozen/83644/6 "2025-08-04T18:58:32Z")
I’ve never used the support chat, so I’m not very familiar with the whole process. I did give the support team a nudge, so hopefully they can provide some insight. ---
**Author:** ![BLA\_68](https://avatars.discourse-cdn.com/v4/letter/b/977dab/32.png) [@BLA\_68](https://community.glideapps.com/u/BLA_68)\ **Post date:** [August 4, 2025, 7:19pm UTC](https://community.glideapps.com/t/app-frozen/83644/7 "2025-08-04T19:19:11Z")
Thank you @Jeff_Hager ---
**Author:** ![Gokalp\_Bahceli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gokalp_bahceli/32/87203_2.png) [@Gokalp\_Bahceli](https://community.glideapps.com/u/Gokalp_Bahceli)\ **Post date:** [August 4, 2025, 8:03pm UTC](https://community.glideapps.com/t/app-frozen/83644/8 "2025-08-04T20:03:08Z")
Hello all, I was working on the builder screen and it was frozen. I can see the app in my main screen but whenever I try to enter to edit the app, it crashes on the wait screen forever. This happened 6 hours ago. ---
**Author:** ![glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/glide/32/53398_2.png) [@glide](https://community.glideapps.com/u/glide)\ **Post date:** [August 4, 2025, 11:15pm UTC](https://community.glideapps.com/t/app-frozen/83644/10 "2025-08-04T23:15:54Z")
This thread has been escalated. Support will follow up via the Messenger in the Builder or through email. [Best practices when escalating issues to support](https://help.glideapps.com/en/articles/9324487-best-practices-when-asking-for-support) ---
**Author:** ![BLA\_68](https://avatars.discourse-cdn.com/v4/letter/b/977dab/32.png) [@BLA\_68](https://community.glideapps.com/u/BLA_68)\ **Post date:** [August 4, 2025, 11:26pm UTC](https://community.glideapps.com/t/app-frozen/83644/11 "2025-08-04T23:26:49Z")
Thank you! ---
**Author:** ![BLA\_68](https://avatars.discourse-cdn.com/v4/letter/b/977dab/32.png) [@BLA\_68](https://community.glideapps.com/u/BLA_68)\ **Post date:** [August 5, 2025, 10:21pm UTC](https://community.glideapps.com/t/app-frozen/83644/12 "2025-08-05T22:21:32Z")
This has been resolved for me. Thank you all. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [August 12, 2025, 10:22pm UTC](https://community.glideapps.com/t/app-frozen/83644/13 "2025-08-12T22:22:15Z")
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