# App asks user to sign in

**URL:** <https://community.glideapps.com/t/app-asks-user-to-sign-in/62493>\
**Category:** Ask for Help\
**Created:** [June 6, 2023, 10:16am UTC](https://community.glideapps.com/t/app-asks-user-to-sign-in/62493 "2023-06-06T10:16:46Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/abdo/32/36540_2.png) [@abdo](https://community.glideapps.com/u/abdo)\
**Post date:** [June 6, 2023, 10:16am UTC](https://community.glideapps.com/t/app-asks-user-to-sign-in/62493/1 "2023-06-06T10:16:46Z")

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App is asking user to sign in again every 15-20 minutes if user is not active. On my device the app doesn’t require a sign in every time. How can we avoid users having to sign in every time they use it?

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [June 6, 2023, 10:26am UTC](https://community.glideapps.com/t/app-asks-user-to-sign-in/62493/2 "2023-06-06T10:26:52Z")

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Is this only happening with a single user?  
If it is, that would point to something with their specific device - maybe the authentication cookie is being rejected?

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**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/abdo/32/36540_2.png) [@abdo](https://community.glideapps.com/u/abdo)\
**Post date:** [June 6, 2023, 12:21pm UTC](https://community.glideapps.com/t/app-asks-user-to-sign-in/62493/3 "2023-06-06T12:21:26Z")

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Yes i did suspect something like that. Its only one user complaining now. Not sure what to tell him to check.

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [June 6, 2023, 12:50pm UTC](https://community.glideapps.com/t/app-asks-user-to-sign-in/62493/4 "2023-06-06T12:50:32Z")

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I’d try and find out as much as I can about the device as possible. Device type, OS and browser version, whether or not the App is installed, etc. You could ask the user if they have a different device they can try it on. If it only happens on a single device, that would probably rule out the possibility of the issue being related to their user profile.

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [June 6, 2023, 11:20pm UTC](https://community.glideapps.com/t/app-asks-user-to-sign-in/62493/5 "2023-06-06T23:20:37Z")

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Please also check if the user has enabled clearing all cookies when the browser is closed.