# App access blocked for one user

**URL:** https://community.glideapps.com/t/app-access-blocked-for-one-user/51928
**Category:** Report a Bug
**Created:** [October 17, 2022, 1:27pm UTC](https://community.glideapps.com/t/app-access-blocked-for-one-user/51928 "2022-10-17T13:27:47Z")
**Posts on this page:** 7
**Page:** 1

<div class="post-metadata">

### Author: ![Martin\_B](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/martin_b/32/74360_2.png) [@Martin\_B](https://community.glideapps.com/u/Martin_B)
#### Post date: [October 17, 2022, 1:27pm UTC](https://community.glideapps.com/t/app-access-blocked-for-one-user/51928/1 "2022-10-17T13:27:48Z")

</div>

Hello team 👋

Can someone explain me why this email domain can’t « request access » ? (see green parenthesis on image.)

Others (@gmail.com; @hotmail.com etc.) are fine to request access, and appear in my user table request list.

The email domain is the company of the user.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/1/9/190631b4e876dbb5e085a7add55a03de1810d4eb.jpeg)

(Important user to us actually 🙃)

Thanks in advance!

---

<div class="post-metadata">

### Author: ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [October 17, 2022, 1:30pm UTC](https://community.glideapps.com/t/app-access-blocked-for-one-user/51928/2 "2022-10-17T13:30:57Z")

</div>

What are your privacy settings?

Can you show them please?

---

<div class="post-metadata">

### Author: ![Martin\_B](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/martin_b/32/74360_2.png) [@Martin\_B](https://community.glideapps.com/u/Martin_B)
#### Post date: [October 17, 2022, 6:54pm UTC](https://community.glideapps.com/t/app-access-blocked-for-one-user/51928/3 "2022-10-17T18:54:58Z")

</div>

Hello Darren,

Again helping me and my users… thanks!!

here are my settings:

 ![Screenshot 2022-10-17 at 20.49.50](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/e/2e7ce50c9beb7125fa742f53de5d4d632d0fb985.jpeg)  
 ![Screenshot 2022-10-17 at 20.49.39](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/b/3b14bd6c6eff237b23fa91b631fb3f85b6abe05b.jpeg)

But note it always worked, and still work with all email domain i tested except this one…  
Like a firewall/blacklist from glide servers?

---

<div class="post-metadata">

### Author: ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [October 18, 2022, 12:20am UTC](https://community.glideapps.com/t/app-access-blocked-for-one-user/51928/4 "2022-10-18T00:20:11Z")

</div>

That’s weird. I would submit a support ticket.

[https://share.hsforms.com/16jL7NgZYSsW9DinHwTIqZAbvbdc](https://share.hsforms.com/16jL7NgZYSsW9DinHwTIqZAbvbdc)

---

<div class="post-metadata">

### Author: ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [October 18, 2022, 12:59am UTC](https://community.glideapps.com/t/app-access-blocked-for-one-user/51928/5 "2022-10-18T00:59:36Z")

</div>

Have you checked and double-checked that _exact_ email address exists in your User Profiles table?

---

<div class="post-metadata">

### Author: ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [October 18, 2022, 2:05am UTC](https://community.glideapps.com/t/app-access-blocked-for-one-user/51928/6 "2022-10-18T02:05:50Z")

</div>

I haven’t checked if it works exactly like what I think, but if you don’t have access to the app based on the privacy settings, can you send a request? I thought people should be able to send a request in that case.

---

<div class="post-metadata">

### Author: ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [October 18, 2022, 2:23am UTC](https://community.glideapps.com/t/app-access-blocked-for-one-user/51928/7 "2022-10-18T02:23:38Z")

</div>

> [@ThinhDinh](#):
>
> I haven’t checked if it works exactly like what I think, but if you don’t have access to the app based on the privacy settings, can you send a request?

I also haven’t tested it, but I noticed that there is a setting for this:

 ![Screen Shot 2022-10-18 at 10.22.17 AM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/3/630b84517d77f1de5a04dfc9d93b8b3f2349df57.png)