# API 500 error: Error getting rows

**URL:** <https://community.glideapps.com/t/api-500-error-error-getting-rows/77939>\
**Category:** Report a Bug\
**Tags:** api, glide-escalated\
**Created:** [November 15, 2024, 4:29pm UTC](https://community.glideapps.com/t/api-500-error-error-getting-rows/77939 "2024-11-15T16:29:02Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Dirk](https://avatars.discourse-cdn.com/v4/letter/d/87869e/32.png) [@Dirk](https://community.glideapps.com/u/Dirk)\
**Post date:** [November 15, 2024, 4:29pm UTC](https://community.glideapps.com/t/api-500-error-error-getting-rows/77939/1 "2024-11-15T16:29:02Z")

</div>

When calling the API via Make we receive more and more 500 errors with: Error getting rows. This happens when we search for rows with sql conditions. We use this to get a specific row from Big Table

```
{

```

“appID”: “XXXXXXXXXXXX”,  
“queries”: [  
{  
“sql”: “SELECT \* FROM "native-table-XXXXXXXXXXXXXXXXXXX" WHERE "XXXXX" = $1”,  
“params”: [“XXXX”]  
}  
]  
}

Output:  
“data”: {  
“message”: “Error getting rows”  
},  
“fileSize”: 32  
}

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<div class="post-metadata">

**Author:** ![glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/glide/32/53398_2.png) [@glide](https://community.glideapps.com/u/glide)\
**Post date:** [November 15, 2024, 8:18pm UTC](https://community.glideapps.com/t/api-500-error-error-getting-rows/77939/2 "2024-11-15T20:18:48Z")

</div>

This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.

[Best practices when escalating issues to support](https://help.glideapps.com/en/articles/9324487-best-practices-when-asking-for-support)

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<div class="post-metadata">

**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\
**Post date:** [November 15, 2024, 8:19pm UTC](https://community.glideapps.com/t/api-500-error-error-getting-rows/77939/3 "2024-11-15T20:19:35Z")

</div>

@Dirk - I just escalated this to the team, will pick it up via support. 👍

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<div class="post-metadata">

**Author:** ![Dirk](https://avatars.discourse-cdn.com/v4/letter/d/87869e/32.png) [@Dirk](https://community.glideapps.com/u/Dirk)\
**Post date:** [November 16, 2024, 9:19am UTC](https://community.glideapps.com/t/api-500-error-error-getting-rows/77939/4 "2024-11-16T09:19:29Z")

</div>

Thank you, Andy. Unfortunately, support has let us down again. We raised a ticket yesterday, and there has been no response—it hasn’t even been reviewed all day Friday.

I had hoped Glide’s response to the lack of communication and support during the major issue in mid-October (which impacted us significantly) showed a genuine commitment to improvement. However, it now seems like they don’t care at all, which is extremely frustrating.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/3/e3bf9844f67447b5ec96a2fb662e4e8e48532739.png)

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<div class="post-metadata">

**Author:** ![Marcel\_at\_Glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/marcel_at_glide/32/60371_2.png) [@Marcel\_at\_Glide](https://community.glideapps.com/u/Marcel_at_Glide)\
**Post date:** [December 13, 2024, 8:24pm UTC](https://community.glideapps.com/t/api-500-error-error-getting-rows/77939/5 "2024-12-13T20:24:01Z")

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Hi Dirk,  
I apologize for the delay in responding to your support inquiry. There was a brief issue where some support conversations were incorrectly tagged with the wrong plan. As a result, these conversations were miscategorized and not seen immediately. We found and resolved the issue and got back to a handful of users as quickly as possible. I see that we responded to you on the 19th. I also see that the conversation trailed off when we asked for some additional information. Are you still seeing 500 errors? If so, let me know and I’ll reopen the ticket.

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<div class="post-metadata">

**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [December 20, 2024, 8:24pm UTC](https://community.glideapps.com/t/api-500-error-error-getting-rows/77939/6 "2024-12-20T20:24:35Z")

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