# Anyone Having Troubles Connecting Intercom **URL:** \ **Category:** Ask for Help\ **Tags:** glide-escalated\ **Created:** [December 5, 2024, 11:30pm UTC](https://community.glideapps.com/t/anyone-having-troubles-connecting-intercom/78402 "2024-12-05T23:30:54Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Dustinrt](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@Dustinrt](https://community.glideapps.com/u/Dustinrt)\ **Post date:** [December 5, 2024, 11:30pm UTC](https://community.glideapps.com/t/anyone-having-troubles-connecting-intercom/78402/1 "2024-12-05T23:30:54Z")
Just Signed Up For A Trial And Installed The Workspace ID And The Icon Pops Up In The App At The Bottom Right But When Clicking Into Intercom And Clicking Send A message Or Anything, It Says Failure To Load And Theres A Retry Button. Any Thoughts @david ---
**Author:** ![Dustinrt](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@Dustinrt](https://community.glideapps.com/u/Dustinrt)\ **Post date:** [December 5, 2024, 11:43pm UTC](https://community.glideapps.com/t/anyone-having-troubles-connecting-intercom/78402/2 "2024-12-05T23:43:34Z")
![Screen Shot 2024-12-05 at 5.42.42 PM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/e/de2ea83f769ac3453bea8e533724ded83f53a459.jpeg) ![Screen Shot 2024-12-05 at 5.42.52 PM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/8/8/88229ba1afb7fda6831ac56ba9133432781ec03f.png) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [December 6, 2024, 1:47am UTC](https://community.glideapps.com/t/anyone-having-troubles-connecting-intercom/78402/3 "2024-12-06T01:47:33Z")
Please don’t tag the CEO into threads here. Mods will read your posts and react accordingly. For your case, I will escalate it to support to see if they can help. ---
**Author:** ![glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/glide/32/53398_2.png) [@glide](https://community.glideapps.com/u/glide)\ **Post date:** [December 6, 2024, 1:47am UTC](https://community.glideapps.com/t/anyone-having-troubles-connecting-intercom/78402/4 "2024-12-06T01:47:44Z")
This thread has been escalated. Support will follow up via the Messenger in the Builder or through email. [Best practices when escalating issues to support](https://help.glideapps.com/en/articles/9324487-best-practices-when-asking-for-support) ---
**Author:** ![Dustinrt](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@Dustinrt](https://community.glideapps.com/u/Dustinrt)\ **Post date:** [December 6, 2024, 2:33am UTC](https://community.glideapps.com/t/anyone-having-troubles-connecting-intercom/78402/5 "2024-12-06T02:33:17Z")
Okay will do. I guess I’ll research further… ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [December 6, 2024, 3:23am UTC](https://community.glideapps.com/t/anyone-having-troubles-connecting-intercom/78402/6 "2024-12-06T03:23:11Z")
Thanks @ThinhDinh 😅🙏 ---
**Author:** ![Marcel\_at\_Glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/marcel_at_glide/32/60371_2.png) [@Marcel\_at\_Glide](https://community.glideapps.com/u/Marcel_at_Glide)\ **Post date:** [December 6, 2024, 10:57pm UTC](https://community.glideapps.com/t/anyone-having-troubles-connecting-intercom/78402/7 "2024-12-06T22:57:47Z")
The root cause was that Intercom supports a security feature called HMAC (Hash-based Message Authentication Code), but Glide does not currently support it. To work around this, you have to disable HMAC in your Intercom configuration. You can read more about this [here](https://help.glideapps.com/en/articles/10228178-the-intercom-messenger-does-not-display-in-my-app).