# Anonymous user on our app
**URL:** https://community.glideapps.com/t/anonymous-user-on-our-app/19658
**Category:** Ask for Help
**Created:** [December 10, 2020, 1:38pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658 "2020-12-10T13:38:15Z")
**Posts on this page:** 6
**Page:** 2
### Author:  [@Richard\_Chow](https://community.glideapps.com/u/Richard_Chow)
#### Post date: [January 13, 2022, 1:58pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/21 "2022-01-13T13:58:50Z")
I doubted as I am having exactly the same issue. Was searching over the community and came across this post.
@david possible to advise?
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### Author:  [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)
#### Post date: [January 23, 2022, 8:20pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/22 "2022-01-23T20:20:36Z")
Are you still facing this? Do you have a short video?
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### Author:  [@Richard\_Chow](https://community.glideapps.com/u/Richard_Chow)
#### Post date: [January 27, 2022, 7:05am UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/23 "2022-01-27T07:05:47Z")
Hi, yes I do.
There’s no video I can show as it take quite awhile.
However, on the setting → privacy → user email addresses → collect real user email will automatically reverted to hide user email addresses after few hours or so.
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### Author:  [@jabid](https://community.glideapps.com/u/jabid)
#### Post date: [January 27, 2022, 9:29am UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/24 "2022-01-27T09:29:34Z")
Hi Santiago,
l had that problem yesterday.
Collect real emails was Off. Si l needed to switch it manually.
I need to check this, now everyday !!
I suggest that this option should be deleted. I do understand that it is linked to free accounts. Why not to limit free accounts to 10 users ( with real email addresses)?
Just an idea…
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### Author:  [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)
#### Post date: [January 27, 2022, 12:43pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/25 "2022-01-27T12:43:04Z")
Please, submit a ticket so we can see what it is going on with that.
[https://glide-help.zendesk.com/hc/en-us/requests/new](https://glide-help.zendesk.com/hc/en-us/requests/new)
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### Author:  [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)
#### Post date: [January 12, 2024, 1:50am UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/26 "2024-01-12T01:50:00Z")
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