# Anonymous user on our app
**URL:** https://community.glideapps.com/t/anonymous-user-on-our-app/19658
**Category:** Ask for Help
**Created:** [December 10, 2020, 1:38pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658 "2020-12-10T13:38:15Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Paige\_L\_Martin](https://community.glideapps.com/u/Paige_L_Martin)
#### Post date: [December 10, 2020, 1:38pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/1 "2020-12-10T13:38:15Z")
I did send the link to one person yesterday. They did not create a profile page but was able to access through the link and give me feedback. Could this be the user if they did not create a profile or any of the user data?
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [December 10, 2020, 1:42pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/2 "2020-12-10T13:42:57Z")
By default now, your app will collect anonymous emails unless you turn that option off in your Settings. Can’t know if that’s the exact user you allowed access but if it’s only one then it must be him/her.
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### Author:  [@Rosewebstudio](https://community.glideapps.com/u/Rosewebstudio)
#### Post date: [December 10, 2020, 3:21pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/3 "2020-12-10T15:21:48Z")
@Paige_L_Martin here is the discussion
> [@warning Important Change: Hide User Emails is now default](https://community.glideapps.com/t/important-change-hide-user-emails-is-now-default/19025):
>
> [Email Anonymization / Hide User Emails](https://docs.glideapps.com/all/reference/security-and-per-user-data/email-anonymization) is now on by default for new apps, and you must choose to collect real user emails if you want them. There’s a bug where this setting may change if you open an existing app in the editor and you have never set the setting before. We are rolling out a fix to prevent this setting from changing when editing existing apps.
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### Author:  [@Paige\_L\_Martin](https://community.glideapps.com/u/Paige_L_Martin)
#### Post date: [December 12, 2020, 2:47pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/4 "2020-12-12T14:47:56Z")
Thank you.
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### Author:  [@Paige\_L\_Martin](https://community.glideapps.com/u/Paige_L_Martin)
#### Post date: [December 12, 2020, 2:48pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/5 "2020-12-12T14:48:49Z")
@Rosewebstudio Thank you.
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### Author:  [@Rosewebstudio](https://community.glideapps.com/u/Rosewebstudio)
#### Post date: [December 12, 2020, 3:32pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/6 "2020-12-12T15:32:18Z")
Your welcome @Paige_L_Martin hope that addresses the concern you had.
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### Author:  [@Mike\_Greene](https://community.glideapps.com/u/Mike_Greene)
#### Post date: [April 7, 2021, 2:02pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/7 "2021-04-07T14:02:24Z")
Hi
so to disable anonymous emails, I now need to upgrade - is that correct?
Thanks
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### Author:  [@adriasoce](https://community.glideapps.com/u/adriasoce)
#### Post date: [April 7, 2021, 2:09pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/8 "2021-04-07T14:09:12Z")
Is that correct, in the free plan you can only have them hidden.
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### Author:  [@Mike\_Greene](https://community.glideapps.com/u/Mike_Greene)
#### Post date: [April 8, 2021, 6:39am UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/9 "2021-04-08T06:39:11Z")
I have really been caught out by this.
My app is only available to a closed group of some 225 agents and I was expecting to see who had accessed and are using the app.
When I checked, a few hours after publishing about 30 had signed in but I was horrified that they were all anonymous. My initial reaction was that Glide was somehow testing, then I found this thread and although it mentioned just switching off this “feature” obviously it has become apparent that you can only switch it off on the paid version.
I fully appreciate that I have been using Glide for free and believe me I love it, but to find this change by accident has caused me quite major problems.
I need to report to my coworkers who is and who is not using this new version of the app and I can’t.
If I were to upgrade, would the user email addresses become visible ?
I thank all of you at Glide for a brilliant system and if I have to now pay to get this feature then so be it.
M
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### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [April 8, 2021, 6:45am UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/10 "2021-04-08T06:45:20Z")
Under the hood, Glide will still be associating the real email addresses with the anonymous ones. So what you could do is add an email entry component and ask your users to enter their email address again after they have signed in, then store this in another column in your user profiles sheet. This would allow you to match your existing users up.
But ultimately yes, if you want to collect real email addresses at the sign in point, then you need to upgrade.
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### Author:  [@Mike\_Greene](https://community.glideapps.com/u/Mike_Greene)
#### Post date: [April 8, 2021, 7:04am UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/11 "2021-04-08T07:04:20Z")
Many thanks.
So if I turned this app into a paid version, would those addresses be made available?
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### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [April 8, 2021, 7:19am UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/12 "2021-04-08T07:19:28Z")
> [@Mike\_Greene](#):
>
> So if I turned this app into a paid version, would those addresses be made available?
I’m not 100% sure, but my understanding is that once you upgrade and switch to using real email addresses, then that would only apply to new users. So you’d still have the problem of your existing users to deal with. But given that it isn’t that many, that’s probably manageable?
Obviously the sooner you upgrade the better.
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### Author:  [@Mike\_Greene](https://community.glideapps.com/u/Mike_Greene)
#### Post date: [May 3, 2021, 2:50pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/13 "2021-05-03T14:50:20Z")
Ok So I have added a new column in the user profile (Glide) sheet and I am asking usuers to add their actual email address…
Problem - in order to see their email address I have to keep switching to inviduals by logging in as them.
Is there a way to see all of the anonymous emails and acrtual email addresses in one view?
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### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [May 3, 2021, 2:56pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/14 "2021-05-03T14:56:17Z")
That’s because you’re using a [User Specific Column](https://docs.glideapps.com/all/reference/data-editor/user-specific-columns).
You need to use a “normal” email column. Unfortunately you can’t change that, so you’d need to add a new column.
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### Author:  [@Mike\_Greene](https://community.glideapps.com/u/Mike_Greene)
#### Post date: [May 3, 2021, 3:06pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/15 "2021-05-03T15:06:29Z")
Hey thank you - I’ve been hoping that there was a solution - Thanks again
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### Author:  [@PieroPec](https://community.glideapps.com/u/PieroPec)
#### Post date: [January 11, 2022, 3:58pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/16 "2022-01-11T15:58:16Z")
Is this bug fixed? I had problems with my app (pro version): I did nothing than normal, but it switched to " hide user email" by itself. Did you had similar experience?
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### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [January 11, 2022, 4:24pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/17 "2022-01-11T16:24:13Z")
There was a problem with a Glide update a couple of days ago that caused this to happen for some apps. It’s been fixed, so if you’ve switched it back it should stick now.
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### Author:  [@PieroPec](https://community.glideapps.com/u/PieroPec)
#### Post date: [January 11, 2022, 5:31pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/18 "2022-01-11T17:31:58Z")
Thanks Darren!
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### Author:  [@Bert\_Schoofs](https://community.glideapps.com/u/Bert_Schoofs)
#### Post date: [January 12, 2022, 10:12pm UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/19 "2022-01-12T22:12:42Z")
Hello all, is it possible that this still happens for “public with email” logins? Every month or so it resets to “hide user email addresses”. Annoying but not enough to open a support ticket. I think it is linked to some code release.
But now I’m able to change it back to “collect real email”, and it works, but as soon a I leave the editor and go back it switches back to “hide”. I have a paid version (basic) that existed before this feature.
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### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [January 13, 2022, 12:04am UTC](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/20 "2022-01-13T00:04:47Z")
@SantiagoPerez ⬆
I thought this was fixed? 🤔
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