# AI Component Not Loading for Some Users – Has Anyone Seen This?

**URL:** <https://community.glideapps.com/t/ai-component-not-loading-for-some-users-has-anyone-seen-this/85066>\
**Category:** Ask for Help\
**Created:** [October 24, 2025, 11:13am UTC](https://community.glideapps.com/t/ai-component-not-loading-for-some-users-has-anyone-seen-this/85066 "2025-10-24T11:13:46Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ohad](https://avatars.discourse-cdn.com/v4/letter/o/f04885/32.png) [@ohad](https://community.glideapps.com/u/ohad)\
**Post date:** [October 24, 2025, 11:13am UTC](https://community.glideapps.com/t/ai-component-not-loading-for-some-users-has-anyone-seen-this/85066/1 "2025-10-24T11:13:46Z")

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I’m experiencing a strange issue in my app: **AI components I’ve built aren’t loading for some of my users.**

In the Builder everything works perfectly, the component loads, runs smoothly, and looks fine.  
But for some users (both iPhone and Android) the component **doesn’t load at all**.

For example, I built a very basic ⏱ **Stopwatch AI component** —  
no graphics, no special colors, no images.  
Just three buttons and a timer.  
And yet, for some users, it simply doesn’t appear.

I’ve already checked visibility issues , no conditions.

🤔 Has anyone encountered something like this?  
Any idea what could cause AI components to fail to load only for specific users?

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [October 24, 2025, 11:32pm UTC](https://community.glideapps.com/t/ai-component-not-loading-for-some-users-has-anyone-seen-this/85066/2 "2025-10-24T23:32:32Z")

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Usually you have to dive into the source code in that specific device to know what causes it. If it doesn’t show at all, it tends to be a problem in how the component loads data. Look in the header.

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**Author:** ![ohad](https://avatars.discourse-cdn.com/v4/letter/o/f04885/32.png) [@ohad](https://community.glideapps.com/u/ohad)\
**Post date:** [October 26, 2025, 9:22am UTC](https://community.glideapps.com/t/ai-component-not-loading-for-some-users-has-anyone-seen-this/85066/3 "2025-10-26T09:22:18Z")

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I don’t have access to the code, I can’t not check with the user’s phone.

I did not understand the tip or the solution, how to approach this kind of problem?

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**Author:** ![nathanaelb](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nathanaelb/32/43079_2.png) [@nathanaelb](https://community.glideapps.com/u/nathanaelb)\
**Post date:** [October 26, 2025, 10:36am UTC](https://community.glideapps.com/t/ai-component-not-loading-for-some-users-has-anyone-seen-this/85066/4 "2025-10-26T10:36:06Z")

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Your prompts generate the code in the custom AI component under the hood. Further prompts might amend the code, whether you visually see a difference in the user interface or not.

If you have enough information about which devices or operating systems don’t display the component, maybe you could address that specifically in a prompt.

Or maybe you could try a generic prompt: “Make sure the component displays well and renders on all device types, all operation systems, all screen sizes."

I would assume this approach would _not_ work, but maybe it’s worth a try. That’s what the hopeful person and noob in me would attempt.