# Access request not working **URL:** \ **Category:** Report a Bug\ **Created:** [September 25, 2024, 10:38pm UTC](https://community.glideapps.com/t/access-request-not-working/76634 "2024-09-25T22:38:18Z")\ **Posts on this page:** 1\ **Showing post:** 14
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [November 15, 2024, 2:15am UTC](https://community.glideapps.com/t/access-request-not-working/76634/14 "2024-11-15T02:15:29Z")
I’m curious if you still do not see the chat button. I learned something new today. > [@I cant upgrade my plan?!](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/28): > > @Jeff_Hager I heard from support today regarding this issue. There is a cookies setting in account settings. If you have it checked, you don’t get access to the chat module. Do you have this setting turned on by any chance in your account settings? ![1000003818](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/2/221e624158ce82d364556a25861dedcf959c0845.png) ![1000003820](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/5/e5a997b3c6cf2b95ceac229cd86a9a3e2416b21f.png) --- _[View the full topic](https://community.glideapps.com/t/access-request-not-working/76634)._