# Access request not working **URL:** \ **Category:** Report a Bug\ **Created:** [September 25, 2024, 10:38pm UTC](https://community.glideapps.com/t/access-request-not-working/76634 "2024-09-25T22:38:18Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Safe\_Supply](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/safe_supply/32/62703_2.png) [@Safe\_Supply](https://community.glideapps.com/u/Safe_Supply)\ **Post date:** [September 25, 2024, 10:38pm UTC](https://community.glideapps.com/t/access-request-not-working/76634/1 "2024-09-25T22:38:18Z")
When I get a user request I hit the link to accept it and I jump to the screen which is blank apart from the glide animation… the request comes into the data screen. * * * **Team ID:** - In the Glide dashoard URL, e.g. `https://go.glideapps.com/o/your-team-id-here/` **App ID:** - In the Glide builder URL, e.g. [`https://go.glideapps.com/app/your-app-id-here/layout`](https://go.glideapps.com/app/v2WBCZLb7S54q2b5s3s0/layout) **Description** - Tell us what’s happening. **How to replicate** - List the steps, in detail, for recreating the issue. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [September 26, 2024, 12:19am UTC](https://community.glideapps.com/t/access-request-not-working/76634/2 "2024-09-26T00:19:01Z")
Can you record it in a video? I would reach out to support using the bottom right icon in your builder if you can reproduce it. ---
**Author:** ![Safe\_Supply](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/safe_supply/32/62703_2.png) [@Safe\_Supply](https://community.glideapps.com/u/Safe_Supply)\ **Post date:** [October 2, 2024, 10:36pm UTC](https://community.glideapps.com/t/access-request-not-working/76634/3 "2024-10-02T22:36:08Z")
![Screenshot 2024-10-03 at 11.34.02 AM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/9/495c6b64b54b891bf3369ffe6b3caa3ac7575110.jpeg) Still broken, and where’s is that support link on the bottom right as I don’t see it ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [October 2, 2024, 11:24pm UTC](https://community.glideapps.com/t/access-request-not-working/76634/4 "2024-10-02T23:24:18Z")
![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/1/7/177896bbb51b3812bd62d49312378adbdc3460fb.png) It’s this thing. ---
**Author:** ![Safe\_Supply](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/safe_supply/32/62703_2.png) [@Safe\_Supply](https://community.glideapps.com/u/Safe_Supply)\ **Post date:** [October 3, 2024, 12:18am UTC](https://community.glideapps.com/t/access-request-not-working/76634/5 "2024-10-03T00:18:34Z")
It’s odd that even after you delete a user, testing the request access feature, the user can still request a pin even though their user account has been deleted. Then’s this lag between a user request being sent and activated, and the user getting stuck in a request loop, whereby the PIN code is not sent just user request is sent. Then you get this ‘forbidden’ message, which ain’t nice to see. And you have to refresh the data page to see the user request. ---
**Author:** ![Safe\_Supply](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/safe_supply/32/62703_2.png) [@Safe\_Supply](https://community.glideapps.com/u/Safe_Supply)\ **Post date:** [October 3, 2024, 12:19am UTC](https://community.glideapps.com/t/access-request-not-working/76634/6 "2024-10-03T00:19:29Z")
Don’t see the support link. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [October 3, 2024, 12:26am UTC](https://community.glideapps.com/t/access-request-not-working/76634/7 "2024-10-03T00:26:51Z")
What plan are you on? Do you not have that icon on the bottom right in any of your apps at all? ---
**Author:** ![Safe\_Supply](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/safe_supply/32/62703_2.png) [@Safe\_Supply](https://community.glideapps.com/u/Safe_Supply)\ **Post date:** [October 3, 2024, 11:17pm UTC](https://community.glideapps.com/t/access-request-not-working/76634/8 "2024-10-03T23:17:25Z")
Make, and no I don’t see it ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [October 4, 2024, 12:34am UTC](https://community.glideapps.com/t/access-request-not-working/76634/9 "2024-10-04T00:34:27Z")
Can you try it on another browser or give us a screenshot of the builder environment? ---
**Author:** ![Safe\_Supply](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/safe_supply/32/62703_2.png) [@Safe\_Supply](https://community.glideapps.com/u/Safe_Supply)\ **Post date:** [October 23, 2024, 1:38am UTC](https://community.glideapps.com/t/access-request-not-working/76634/10 "2024-10-23T01:38:04Z")
I also updated my plan to move to the full make plan and it’s still not showing. ![Screenshot 2024-10-23 at 2.36.40 PM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/5/8/58d0fd2e058dbb2c7368f57f80f680e54abd8b83.png) attached a screenshot of the bottom of my maker screen. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [October 23, 2024, 1:41am UTC](https://community.glideapps.com/t/access-request-not-working/76634/11 "2024-10-23T01:41:56Z")
![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/6/e66a21cc4d7fbb833555f1e63112e8d7cdf93a8d.png) I mean this thing. Do you not have it at all? ---
**Author:** ![Safe\_Supply](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/safe_supply/32/62703_2.png) [@Safe\_Supply](https://community.glideapps.com/u/Safe_Supply)\ **Post date:** [November 3, 2024, 11:01pm UTC](https://community.glideapps.com/t/access-request-not-working/76634/12 "2024-11-03T23:01:50Z")
No, nothing there… I really do need it ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [November 3, 2024, 11:41pm UTC](https://community.glideapps.com/t/access-request-not-working/76634/13 "2024-11-03T23:41:35Z")
Not sure what more to do here since I checked a Maker team I have and the button is there for me. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [November 15, 2024, 2:15am UTC](https://community.glideapps.com/t/access-request-not-working/76634/14 "2024-11-15T02:15:29Z")
I’m curious if you still do not see the chat button. I learned something new today. > [@I cant upgrade my plan?!](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/28): > > @Jeff_Hager I heard from support today regarding this issue. There is a cookies setting in account settings. If you have it checked, you don’t get access to the chat module. Do you have this setting turned on by any chance in your account settings? ![1000003818](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/2/221e624158ce82d364556a25861dedcf959c0845.png) ![1000003820](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/5/e5a997b3c6cf2b95ceac229cd86a9a3e2416b21f.png) ---
**Author:** ![Safe\_Supply](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/safe_supply/32/62703_2.png) [@Safe\_Supply](https://community.glideapps.com/u/Safe_Supply)\ **Post date:** [November 15, 2024, 5:49am UTC](https://community.glideapps.com/t/access-request-not-working/76634/15 "2024-11-15T05:49:18Z")
As have I… It was checked, not exactly sure why I did have it on… must have been done a while ago and never gave it a second thought. Chat module has appeared, thanks. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [May 14, 2025, 5:50am UTC](https://community.glideapps.com/t/access-request-not-working/76634/16 "2025-05-14T05:50:07Z")
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