# A Trial Customer's Feedback re: Charts
**URL:** https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807
**Category:** Feature Requests
**Created:** [August 10, 2020, 10:11am UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807 "2020-08-10T10:11:30Z")
**Posts on this page:** 19
**Page:** 1
### Author:  [@V88](https://community.glideapps.com/u/V88)
#### Post date: [August 10, 2020, 10:11am UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/1 "2020-08-10T10:11:30Z")
My business model is to offer customers a trial period after which they subscribe to the app. This can be awkward “jiggling” Pro licences (which they all need) but it is workable. To date I have only had one customer not proceed, however today I have another. Both are due to Glide charting.
Despite numerous positive comments about the app, it seems that the small (but key) ability to control chart colours has bitten me again. The customer says “We will need the charts to be less confusing as it is important for the information displayed to be consistent. At the moment the chart colours do not match the feedback colours and also change around from time to time”.
The issue they have is that the pie charts are used to show a breakdown of user feedback and feedback can be red, amber or green. It is not possible to control pie chart colours and so often red feedback may be shown as green on the chart! Additionally the chart colours for a specific feedback category (i.e. one pie slice) can also change because I think the theme’s “first colour” is used for the highest number?
I know that I have asked before but I am extremely keen to get this customer on-board. Has anybody found a way to address this? Is there anything in the works from the Glide Team (@Mark?) that I could suggest is “coming down the line”?
Thanks all
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### Author:  [@Deena](https://community.glideapps.com/u/Deena)
#### Post date: [August 10, 2020, 10:40am UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/2 "2020-08-10T10:40:08Z")
Ok, this is also a significant issue in my app. We survey employees using a 5 point Likert scale and cannot assign a consistent chart color to each choice, very, very confusing. My app will have a whopping 320+ charts in it. Please please let us assign the color to the choice so the even if the largest response displays at the top, you’re able to visually process by learning a consistent color association. Not a good user experience at the moment. 😫
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### Author:  [@V88](https://community.glideapps.com/u/V88)
#### Post date: [August 10, 2020, 11:03am UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/3 "2020-08-10T11:03:49Z")
Hey @Deena I’m so glad it’s not just me. The charts in Glide are really great in terms of ease of use and the perceived value they can add to an app. But my users want consistency, just like yours. This is rapidly accelerating to the very top of my “need it please” list!
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### Author:  [@Deena](https://community.glideapps.com/u/Deena)
#### Post date: [August 10, 2020, 11:05am UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/4 "2020-08-10T11:05:40Z")
With over 320 charts, I’m already there! 😅
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### Author:  [@sardamit](https://community.glideapps.com/u/sardamit)
#### Post date: [August 10, 2020, 1:41pm UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/5 "2020-08-10T13:41:36Z")
Hey both!
I faced a similar issue when creating a chart for my [Orders Management template](https://www.glideapps.com/templates/1B625nbHOTMx07CCHGF2-template).
I wanted to show the number of order units by order status.
Because this data is split by orders, and by person the order is assigned to, there was no way to control the order of Order Status when aggregating the data by Order Status.
I assigned each Order Status a number (to indicate order), pulled that number in the Orders sheet, and then sorted the data behind the Chart by this order.
This way, the order is the same, the colors are also the same for each order status.
For your case, because we don’t have the control over which stack is assigned which color, you need to order your statuses by the Color order in the Chart component.
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### Author:  [@sardamit](https://community.glideapps.com/u/sardamit)
#### Post date: [August 10, 2020, 1:42pm UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/6 "2020-08-10T13:42:48Z")
I have mentioned the Preview emails in the video, but here they are:
[admin@demo.com](mailto:admin@demo.com)
[manager1@demo.com](mailto:manager1@demo.com)
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### Author:  [@Deena](https://community.glideapps.com/u/Deena)
#### Post date: [August 10, 2020, 1:47pm UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/7 "2020-08-10T13:47:17Z")
Thank you, that is a workaround worth using for me right now! 🙏🏻🤩
Also look forward to a native option. 🥳
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### Author:  [@sardamit](https://community.glideapps.com/u/sardamit)
#### Post date: [August 10, 2020, 1:48pm UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/8 "2020-08-10T13:48:00Z")
Fortunately, this workaround is not that ugly and is definitely going to be forward compatible. 😃
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [August 10, 2020, 2:20pm UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/9 "2020-08-10T14:20:22Z")
Can you please share an example of your chart, and how you would color it? We have to take a systematic approach to this because the charts don’t know how many bars they have, or which ones they are. Some charts do not have a 1-1 correspondence to rows either, like the pie chart.
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### Author:  [@V88](https://community.glideapps.com/u/V88)
#### Post date: [August 10, 2020, 2:22pm UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/10 "2020-08-10T14:22:08Z")
I will give that a shot over the next day or two. Much appreciated.
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### Author:  [@V88](https://community.glideapps.com/u/V88)
#### Post date: [August 10, 2020, 2:22pm UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/11 "2020-08-10T14:22:57Z")
Sure. Will need a day or so, but will get something up here. Thanks for tuning in.
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [August 10, 2020, 2:24pm UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/12 "2020-08-10T14:24:23Z")
We also have a new agency plan with unlimited Pro preview apps for clients: [https://www.glideapps.com/agencies](https://www.glideapps.com/agencies)
We designed it so you don’t have to juggle Pro licenses.
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### Author:  [@V88](https://community.glideapps.com/u/V88)
#### Post date: [August 10, 2020, 2:37pm UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/13 "2020-08-10T14:37:50Z")
Oh wow. Out at moment (on a boat …) but will review this later - awesome!
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### Author:  [@V88](https://community.glideapps.com/u/V88)
#### Post date: [August 10, 2020, 5:07pm UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/14 "2020-08-10T17:07:35Z")
## **CHART EXAMPLE 1:**
Users can submit daily feedback that includes an option for better, same or worse. In the UI these are coloured green, amber and red respectively, reflecting the “industry standard” RAG reporting scenario. A chart is required that shows, across a given time period, the numbers of green, amber and red feedbacks. A pie chart would be most suitable, however it is currently not possible to ensure that a given colour of feedback is consistently the same colour in the corresponding chart segment, let alone ensure that the colours match the feedback. Inconsistency confuses the user.
## **CHART EXAMPLE 2:**
Users can submit daily feedback that includes a pain level from 1 - 10. A chart is required that shows pain level over time. A line chart would be most suitable but we can use a bar chart with a bar for each day, however they should all be the same colour in order to simply show the trend. Differing colours confuse the user as they infer a different meaning rather than just a daily total.
A possible solution that would cover both scenarios might be additional chart options like this:
- Use a theme (per current mechanism) to auto assign colours
- Use a single colour (would handle the bar)
- Use fixed colours for the first “X” chart segments (would handle the pie)
Alternatively, if the charts are effectively using “data series” behind the scenes, then the options could be:
- Use a theme (per current mechanism) to auto assign series colours
- Use a fixed colour per series (assumes a pie uses a series per segment and a bar is a single series)
It would also be fabulous to have an option to completely hide the “i” indicator as it makes no sense for the user to see the raw data in certain scenarios (e.g. the bar above).
Obviously plenty of other options too, but I agree that it needs thinking about. I bow to your greater judgement, but hopefully the use cases make some sense.
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### Author:  [@V88](https://community.glideapps.com/u/V88)
#### Post date: [August 10, 2020, 5:09pm UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/15 "2020-08-10T17:09:33Z")
Ok. Sounds good. Is there a definition for a “pro preview app” and an “app transfer to client”?
Thanks.
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [August 10, 2020, 5:11pm UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/16 "2020-08-10T17:11:23Z")
When you sell an app to a client, we transfer it either to the client’s Glide account, or to another org that you control where the app can be billed normally. We cannot sell unlimited Pro apps for a fixed fee (e.g. $99/mo), so you must graduate apps to our normal, non-agency pricing when they’re ready for prime time.
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### Author:  [@Lucas\_Pires](https://community.glideapps.com/u/Lucas_Pires)
#### Post date: [August 14, 2020, 8:07pm UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/17 "2020-08-14T20:07:26Z")
@david , this is already launched? I’ve read but didnt understand at all…
Can you explain me how in practice **the price paid** will allow for Agencies in glide, **what** we can be able to see, edit, etc.
> ✅ Unlimited app transfers to clients
This is something I didnt get it. We will be able to transfer the app for clients? How? With a glide account or…?
You can also send me an email: [piresblucas@gmail.com](mailto:piresblucas@gmail.com)
Thanks in advance
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [August 14, 2020, 9:22pm UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/18 "2020-08-14T21:22:54Z")
Next week, Agencies will be able to generate a transfer link for an app, that copies it to your client’s account when they open the link.
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### Author:  [@Lucas\_Pires](https://community.glideapps.com/u/Lucas_Pires)
#### Post date: [August 14, 2020, 9:24pm UTC](https://community.glideapps.com/t/a-trial-customers-feedback-re-charts/13807/19 "2020-08-14T21:24:50Z")
Awesome! Waiting for it