# 911 billing issue

**URL:** <https://community.glideapps.com/t/911-billing-issue/65840>\
**Category:** Ask for Help\
**Created:** [September 6, 2023, 1:20pm UTC](https://community.glideapps.com/t/911-billing-issue/65840 "2023-09-06T13:20:46Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![John\_Romano](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/john_romano/32/74316_2.png) [@John\_Romano](https://community.glideapps.com/u/John_Romano)\
**Post date:** [September 6, 2023, 1:20pm UTC](https://community.glideapps.com/t/911-billing-issue/65840/1 "2023-09-06T13:20:46Z")

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I had to update card on file, and now it is downgraded to 0 dollar free plan and i have no access to our apps. the system will not process payment, i have emailed support twice. please someone at @glide @david help…we are losing money and cannot execute work…this is bad right now for our company

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**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [September 6, 2023, 2:47pm UTC](https://community.glideapps.com/t/911-billing-issue/65840/2 "2023-09-06T14:47:50Z")

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I’ve forwarded this to our support team.

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**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [September 6, 2023, 2:53pm UTC](https://community.glideapps.com/t/911-billing-issue/65840/4 "2023-09-06T14:53:22Z")

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My support team confirmed that they are already working with you to resolve subscription issues.

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**Author:** ![John\_Romano](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/john_romano/32/74316_2.png) [@John\_Romano](https://community.glideapps.com/u/John_Romano)\
**Post date:** [September 6, 2023, 3:06pm UTC](https://community.glideapps.com/t/911-billing-issue/65840/5 "2023-09-06T15:06:16Z")

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Thanks !!! your support team is amazing!

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [September 13, 2023, 3:06pm UTC](https://community.glideapps.com/t/911-billing-issue/65840/6 "2023-09-13T15:06:18Z")

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