# Ask for Help **URL:** https://community.glideapps.com/c/help-how-to/27.md?page=1 [Latest](https://community.glideapps.com/latest.md) · [Categories](https://community.glideapps.com/categories.md) · [Tags](https://community.glideapps.com/tags.md) **Page:** 2 --- ## [New App issues](https://community.glideapps.com/t/new-app-issues/87619)
**Author:** [@Ian\_Taylor1](https://community.glideapps.com/u/Ian_Taylor1)\ **Replies:** 0\ **Last updated:** [August 27, 2026, 1:38am UTC](https://community.glideapps.com/t/new-app-issues/87619 "2026-08-27T01:38:06Z")
Hi everyone. I’m developing a simple app that contains text and photos and has a function to print and download a pdf report. When i download the report, the uploaded photos are just grey boxes When I try to prompt the A… --- ## [I need help integrating paystack into my Glide app](https://community.glideapps.com/t/i-need-help-integrating-paystack-into-my-glide-app/87578)
**Author:** [@Kyeremeh\_Emmanuel](https://community.glideapps.com/u/Kyeremeh_Emmanuel)\ **Replies:** 4\ **Last updated:** [August 26, 2026, 2:25pm UTC](https://community.glideapps.com/t/i-need-help-integrating-paystack-into-my-glide-app/87578 "2026-08-26T14:25:59Z")
Hello guys,I’m from Ghana and I need help integrating paystack into my Glide app. By default, Glide doesn’t support paystack as a payment option and I have been sitting and brainstorming for more that 3 days straight on … --- ## [Data sync issue in already running app from 6 years. Paid version](https://community.glideapps.com/t/data-sync-issue-in-already-running-app-from-6-years-paid-version/87613)
**Author:** [@ABKO\_English\_Academy](https://community.glideapps.com/u/ABKO_English_Academy)\ **Replies:** 0\ **Last updated:** [August 25, 2026, 1:41pm UTC](https://community.glideapps.com/t/data-sync-issue-in-already-running-app-from-6-years-paid-version/87613 "2026-08-25T13:41:32Z")
I tried manual sync but timed out. Tried replacing sheet but something went wrong. I have updates left, rows left. used 100+ ways. nothing worked. --- ## [Value in User Table "Disappears"](https://community.glideapps.com/t/value-in-user-table-disappears/87608)
**Author:** [@BLA\_68](https://community.glideapps.com/u/BLA_68)\ **Replies:** 3\ **Last updated:** [August 24, 2026, 4:08pm UTC](https://community.glideapps.com/t/value-in-user-table-disappears/87608 "2026-08-24T16:08:54Z")
For sometime now, I’ve had an issue with a particular column in my user table. I have a form that an admin can use to add a user. For some reason, the value that is added to “role” (typically “user”) will initially appe… --- ## [Updating file storage due to downgrade](https://community.glideapps.com/t/updating-file-storage-due-to-downgrade/87609)
**Author:** [@Vajda\_Szabolcs](https://community.glideapps.com/u/Vajda_Szabolcs)\ **Replies:** 4\ **Last updated:** [August 24, 2026, 12:22pm UTC](https://community.glideapps.com/t/updating-file-storage-due-to-downgrade/87609 "2026-08-24T12:22:35Z")
So our team used to have bussines plan where the storage limit was high, but this month we downgraded to explorer where the limit is 10GB - we have 12.8GB - and before the downgrade I didn t have chance to delete the fil… --- ## [Question about Plan to Choose (Glide Classic)](https://community.glideapps.com/t/question-about-plan-to-choose-glide-classic/87592)
**Author:** [@oliver\_dox](https://community.glideapps.com/u/oliver_dox)\ **Replies:** 4\ **Last updated:** [August 20, 2026, 5:36pm UTC](https://community.glideapps.com/t/question-about-plan-to-choose-glide-classic/87592 "2026-08-20T17:36:06Z")
Hi I’m making an app with about 75-85 people using for an event. The business plan has 30 users but Explorer has 100 personal users and I’m not sure what the difference is. The app will be used by external people and it’… --- ## [How can I upload my glide app to the App and/or Google Play Store](https://community.glideapps.com/t/how-can-i-upload-my-glide-app-to-the-app-and-or-google-play-store/87593)
**Author:** [@betty4224](https://community.glideapps.com/u/betty4224)\ **Replies:** 1\ **Last updated:** [August 20, 2026, 4:59am UTC](https://community.glideapps.com/t/how-can-i-upload-my-glide-app-to-the-app-and-or-google-play-store/87593 "2026-08-20T04:59:25Z")
How can I upload my Glide app to the Apple App Store or Google Play Store? --- ## [Is Glide support still in existence?](https://community.glideapps.com/t/is-glide-support-still-in-existence/87589)
**Author:** [@Viejito](https://community.glideapps.com/u/Viejito)\ **Replies:** 1\ **Last updated:** [August 19, 2026, 8:17pm UTC](https://community.glideapps.com/t/is-glide-support-still-in-existence/87589 "2026-08-19T20:17:52Z")
I messaged support some 15 hours ago. No response. Even Fin has gone dark. I’m at a critical stage of a platform dev. Can anyone please shed light on why no response via message or email? Many thanks. --- ## [How to Build Out Messages and Chats](https://community.glideapps.com/t/how-to-build-out-messages-and-chats/87583)
**Author:** [@dcusack](https://community.glideapps.com/u/dcusack)\ **Replies:** 0\ **Last updated:** [August 18, 2026, 5:16pm UTC](https://community.glideapps.com/t/how-to-build-out-messages-and-chats/87583 "2026-08-18T17:16:37Z")
Hi everyone, I am building a private Glide app for Stride4ward, a nonprofit supporting adults with developmental disabilities and their caregivers. I am currently using the Explorer plan. I need help creating a Subscri… --- ## [New User Help](https://community.glideapps.com/t/new-user-help/87562)
**Author:** [@William\_Mason](https://community.glideapps.com/u/William_Mason)\ **Replies:** 6\ **Last updated:** [August 18, 2026, 1:43am UTC](https://community.glideapps.com/t/new-user-help/87562 "2026-08-18T01:43:34Z")
New user to this app. I work for design build firm and I recently created an excel sheet for all the projects my company has done over the last 20 years. I uploaded the data to create a new app, but I am struggling wit… --- ## [Does Glide Data support Airtable AI Fields](https://community.glideapps.com/t/does-glide-data-support-airtable-ai-fields/87580)
**Author:** [@Mewix](https://community.glideapps.com/u/Mewix)\ **Replies:** 1\ **Last updated:** [August 17, 2026, 2:39pm UTC](https://community.glideapps.com/t/does-glide-data-support-airtable-ai-fields/87580 "2026-08-17T14:39:59Z")
Hello. I’m using an Airtable base as a source for my data in glide. Everything works smoothly, but I have created a column (in AT) that is a field agent (output in Long text). Despite syncing the AT base manually (in gl… --- ## [Transpose a data column into different rows after its creation of an inspection](https://community.glideapps.com/t/transpose-a-data-column-into-different-rows-after-its-creation-of-an-inspection/87577)
**Author:** [@Teejay\_Oyeniran](https://community.glideapps.com/u/Teejay_Oyeniran)\ **Replies:** 1\ **Last updated:** [August 17, 2026, 1:02am UTC](https://community.glideapps.com/t/transpose-a-data-column-into-different-rows-after-its-creation-of-an-inspection/87577 "2026-08-17T01:02:26Z")
How do we get a row from Inspection Table has a column with a checklist items,“Mirrors,Tires and Wheels,Physical Exterior,Spare Seal Beam” , then have it separated in different rows in a different table,“Inspection Check… --- ## [Pricing issues with GlideOS](https://community.glideapps.com/t/pricing-issues-with-glideos/87347)
**Author:** [@BLA\_68](https://community.glideapps.com/u/BLA_68)\ **Replies:** 3\ **Last updated:** [August 13, 2026, 1:32pm UTC](https://community.glideapps.com/t/pricing-issues-with-glideos/87347 "2026-08-13T13:32:14Z")
I’ve been heavily testing the beta of GlideOS and I’m impressed with what it delivers. But the pricing scheme is a real challenge. Not that it’s too expensive per se, but rather that it’s sort of impossible to know how … --- ## [Subject: Regarding the Restoration of Legacy Starter Plan](https://community.glideapps.com/t/subject-regarding-the-restoration-of-legacy-starter-plan/87555)
**Author:** [@trantuanminh](https://community.glideapps.com/u/trantuanminh)\ **Replies:** 2\ **Last updated:** [August 11, 2026, 7:23pm UTC](https://community.glideapps.com/t/subject-regarding-the-restoration-of-legacy-starter-plan/87555 "2026-08-11T19:23:25Z")
Hello Glide Team, I am a long-time user of Glide, and my account was previously on the Legacy Starter plan. Starting around February 2026, I encountered some financial difficulties, so by June 2026, I could no longer co… --- ## [Set column value in another table after typing a coupon code — what's the simplest approach?](https://community.glideapps.com/t/set-column-value-in-another-table-after-typing-a-coupon-code-whats-the-simplest-approach/87557)
**Author:** [@Etudes\_et\_formations](https://community.glideapps.com/u/Etudes_et_formations)\ **Replies:** 1\ **Last updated:** [August 11, 2026, 6:49pm UTC](https://community.glideapps.com/t/set-column-value-in-another-table-after-typing-a-coupon-code-whats-the-simplest-approach/87557 "2026-08-11T18:49:53Z")
Hi everyone, I’m building a tutoring management app for a small tutoring organization. I’m on the Maker plan. Context : Parents buy coupon packs (5, 10, etc.). Each coupon has a unique 6-character code stored in a Cou… --- ## [Enterprise not upgrading back from Free](https://community.glideapps.com/t/enterprise-not-upgrading-back-from-free/87553)
**Author:** [@Daniel\_Adekunle](https://community.glideapps.com/u/Daniel_Adekunle)\ **Replies:** 2\ **Last updated:** [August 10, 2026, 1:31am UTC](https://community.glideapps.com/t/enterprise-not-upgrading-back-from-free/87553 "2026-08-10T01:31:43Z")
Dear @david @Cameron.Barrett My Enterprise account was downgraded to Free because I was owing a month’s overage, and even after I made payment of the pending amount, it still remains in Free, and Users cannot access the… --- ## [Restricting a checkout button from writing data across table contexts (Maker Plan)](https://community.glideapps.com/t/restricting-a-checkout-button-from-writing-data-across-table-contexts-maker-plan/87548)
**Author:** [@Kgatlhiso](https://community.glideapps.com/u/Kgatlhiso)\ **Replies:** 3\ **Last updated:** [August 9, 2026, 6:49pm UTC](https://community.glideapps.com/t/restricting-a-checkout-button-from-writing-data-across-table-contexts-maker-plan/87548 "2026-08-09T18:49:54Z")
Hi Glide Community, I am building a dual-sided marketplace mobile application on the Maker Plan, and I am stuck on a critical data-context roadblock during my checkout execution. My Current Architecture:Shopping Cart Sc… --- ## [Automation Learning Help needed](https://community.glideapps.com/t/automation-learning-help-needed/87534)
**Author:** [@Gamil\_Henin](https://community.glideapps.com/u/Gamil_Henin)\ **Replies:** 10\ **Last updated:** [August 7, 2026, 3:29pm UTC](https://community.glideapps.com/t/automation-learning-help-needed/87534 "2026-08-07T15:29:41Z")
This is my current app and I made a temporary placeholder button showing if the current fixture is in use or available I want to trigger a mini tab to open up and then ask for the employee’s name and signature and automa… --- ## [Record Timestamp](https://community.glideapps.com/t/record-timestamp/87540)
**Author:** [@Mr\_Brou](https://community.glideapps.com/u/Mr_Brou)\ **Replies:** 3\ **Last updated:** [August 4, 2026, 5:56pm UTC](https://community.glideapps.com/t/record-timestamp/87540 "2026-08-04T17:56:58Z")
I am working to create a personal note where last edited will record a last time a user edit or change something in the note. I was able to crated a time base on change, but the issue is when Glide system time change… --- ## [Locked out of my Manager Login](https://community.glideapps.com/t/locked-out-of-my-manager-login/87535)
**Author:** [@DataBaa](https://community.glideapps.com/u/DataBaa)\ **Replies:** 0\ **Last updated:** [August 3, 2026, 4:22pm UTC](https://community.glideapps.com/t/locked-out-of-my-manager-login/87535 "2026-08-03T16:22:53Z")
I can login with Staff login but can not with my Manager Login --- ## [Modify value on Stopwatch?](https://community.glideapps.com/t/modify-value-on-stopwatch/87531)
**Author:** [@Kira](https://community.glideapps.com/u/Kira)\ **Replies:** 1\ **Last updated:** [August 2, 2026, 9:10pm UTC](https://community.glideapps.com/t/modify-value-on-stopwatch/87531 "2026-08-02T21:10:29Z")
Hi, I added a stopwatch to track the timing I use for my diamond paintings. Since I sometimes start the timer but don’t stop it, or don’t start it at all, I’d like to adjust the timer value directly from the given table… --- ## [How can I edit an action-bound “Show New Screen” without triggering the workflow?](https://community.glideapps.com/t/how-can-i-edit-an-action-bound-show-new-screen-without-triggering-the-workflow/87530)
**Author:** [@Paul\_Widdershoven](https://community.glideapps.com/u/Paul_Widdershoven)\ **Replies:** 1\ **Last updated:** [August 1, 2026, 4:20pm UTC](https://community.glideapps.com/t/how-can-i-edit-an-action-bound-show-new-screen-without-triggering-the-workflow/87530 "2026-08-01T16:20:46Z")
I have a form submission workflow that ends with Show New Screen for the newly created Appointment row. The screen is intentionally action-specific because I do not want to use the shared Appointment Detail Screen and r… --- ## [دفعت اشتراك منذوا سبعة ايام](https://community.glideapps.com/t/topic/87529)
**Author:** [@Mohmmead](https://community.glideapps.com/u/Mohmmead)\ **Replies:** 0\ **Last updated:** [July 31, 2026, 10:35pm UTC](https://community.glideapps.com/t/topic/87529 "2026-07-31T22:35:23Z")
دفعت اشتراك منذوا سبعة ايام تقريبا 25 دولار ومازال فريقي بالخطة المجانية نامل ممنكم معالجة المزامنة لاننا تاثرنا بهذة المشكلة هناك خطي دخل التطبيق نريد تعديله واذا لم يتم معالجة المشكلة هذا يفتح باب تسئالات بانه العملاء … --- ## [مرحبا فريق غلايدمشكلة من زامنة الفواتير](https://community.glideapps.com/t/topic/87528)
**Author:** [@Mohmmead](https://community.glideapps.com/u/Mohmmead)\ **Replies:** 0\ **Last updated:** [July 31, 2026, 9:14am UTC](https://community.glideapps.com/t/topic/87528 "2026-07-31T09:14:12Z")
لقد قمت بالاشتراك بخطة 25 دولار لكن الي الان مازال الفاتورة تظهر مجاني نرجوا افادتنا وكل المشكلة وانا زمن لي يق Team هذا الأمر سبب في اعاقة العمل ونرحواوالاهتمام بحل المشكلة باسرع وقت --- ## [How can I reset our API secret token?](https://community.glideapps.com/t/how-can-i-reset-our-api-secret-token/63441)
**Author:** [@Golden](https://community.glideapps.com/u/Golden)\ **Replies:** 2\ **Last updated:** [July 31, 2026, 1:19am UTC](https://community.glideapps.com/t/how-can-i-reset-our-api-secret-token/63441 "2026-07-31T01:19:27Z")
How can I reset our API secret token? We recently let go a developer, and want to know how to secure our Glide DB. Seems pretty bad not to be able reset our token (if this is the case). If we can, where can I find this… --- ## [Created at Date](https://community.glideapps.com/t/created-at-date/87526)
**Author:** [@vegemite](https://community.glideapps.com/u/vegemite)\ **Replies:** 2\ **Last updated:** [July 30, 2026, 10:31pm UTC](https://community.glideapps.com/t/created-at-date/87526 "2026-07-30T22:31:02Z")
In creating an app (brand new so excuse me), I see I can use Math and “now” for the current date but will that change each time I access that record? I really want a created at date --- ## [Critical Auth Error: "Malformed Link" blocking all user logins (Server-side redirect bug)](https://community.glideapps.com/t/critical-auth-error-malformed-link-blocking-all-user-logins-server-side-redirect-bug/87513)
**Author:** [@Kristers\_Vaivods](https://community.glideapps.com/u/Kristers_Vaivods)\ **Replies:** 2\ **Last updated:** [July 29, 2026, 4:13pm UTC](https://community.glideapps.com/t/critical-auth-error-malformed-link-blocking-all-user-logins-server-side-redirect-bug/87513 "2026-07-29T16:13:32Z")
Hi everyone, I’m experiencing a critical authentication issue on my Glide app. Whenever a user tries to sign in (via Google or email), the authorization fails immediately after approval with the following error: “Sign… --- ## [Question About In-App Purchases](https://community.glideapps.com/t/question-about-in-app-purchases/87518)
**Author:** [@Love\_Lina](https://community.glideapps.com/u/Love_Lina)\ **Replies:** 0\ **Last updated:** [July 29, 2026, 2:38pm UTC](https://community.glideapps.com/t/question-about-in-app-purchases/87518 "2026-07-29T14:38:55Z")
Hello, I’m currently developing a mobile application using Glide as the frontend. My goal is to publish the app on both the Apple App Store and Google Play Store with native monthly and yearly subscriptions using Revenu… --- ## [I am so frustrated by the customer service!](https://community.glideapps.com/t/i-am-so-frustrated-by-the-customer-service/87500)
**Author:** [@Ashley\_Meller](https://community.glideapps.com/u/Ashley_Meller)\ **Replies:** 4\ **Last updated:** [July 28, 2026, 1:55pm UTC](https://community.glideapps.com/t/i-am-so-frustrated-by-the-customer-service/87500 "2026-07-28T13:55:11Z")
I have had numerous billing issues now and cannot get past the AI chatbot that will not listen to me or escalate me to a human. I wrote emails regarding my billing issues and its been crickets. I do not have necessary in… --- ## [App freezes frequently on iphone](https://community.glideapps.com/t/app-freezes-frequently-on-iphone/14414)
**Author:** [@SuperMerabh](https://community.glideapps.com/u/SuperMerabh)\ **Replies:** 86\ **Last updated:** [July 27, 2026, 5:18pm UTC](https://community.glideapps.com/t/app-freezes-frequently-on-iphone/14414 "2026-07-27T17:18:52Z")
Hello, this could be a deal breaker for me. The app on iPhone keeps freezing. Not on any particular page and not for any particular reason. It’s a big problem and happens all the time. Thanks for any advice. [Previous page](https://community.glideapps.com/c/help-how-to/27.md) [Next page](https://community.glideapps.com/c/help-how-to/27.md?page=2)